J12> Freight Forwarding CSR

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Posted on : 13-06-2025

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1 Vacancy

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Jobs by Experience

12years

Job Location

Mississauga - Canada

Monthly Salary

20 - 20

Vacancy

1 Vacancy

Posted on : 13-06-2025

Job Description

Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative to join the logistics team. In this role you will be the first point of contact for clients managing shipment inquiries resolving issues and ensuring smooth communication across departments and partners.

Key Responsibilities:

Serve as the main point of contact for customer inquiries via phone and email

Coordinate and track international and domestic shipments

Provide updates and proactive communication regarding delivery timelines and exceptions

Liaise with carriers customs brokers and internal teams to ensure service excellence

Process documentation including bills of lading invoices and shipping instructions

Investigate and resolve any customer complaints or service issues

Maintain accurate records in logistics and CRM systems

Requirements

Qualifications:

Minimum 2 years of experience in freight forwarding logistics or supply chain customer service

Strong understanding of shipping processes (air/ocean/ground)

Excellent communication and problem-solving skills

Ability to work in a fast-paced deadline-driven environment

Proficiency in Microsoft Office and logistics systems (e.g. CargoWise SAP or similar)

Benefits

What We Offer:

Competitive salary and benefits

Supportive and collaborative team environment

Opportunities for growth and development

Serve as the main point of contact for customer inquiries via phone and email Coordinate and track international and domestic shipments Provide updates and proactive communication regarding delivery timelines and exceptions Liaise with carriers, customs brokers, and internal teams to ensure service excellence Process documentation, including bills of lading, invoices, and shipping instructions Investigate and resolve any customer complaints or service issues Maintain accurate records in logistics and CRM systems

Education

Minimum 2 years of experience in freight forwarding, logistics, or supply chain customer service Strong understanding of shipping processes (air/ocean/ground) Excellent communication and problem-solving skills Ability to work in a fast-paced, deadline-driven environment Proficiency in Microsoft Office and logistics systems (e.g., CargoWise, SAP, or similar)

Employment Type

Full Time

Company Industry

Key Skills

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About Company

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J12> Freight Forwarding CSR

Employal

Job Description

Requirements

Benefits

Employment Type

Company Industry

Key Skills

About Company

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