Would you like to implement innovative cloud computing solutions and solve the worlds most complex technical problems Do you have a deep passion and desire to engineer and operate the worlds largest cloud computing infrastructure to build a better world for future generations
This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems.
AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world and we need adaptable people to help us implement and operate them.
The AWS Support team is seeking highly motivated engineers who are focused on operational excellence and troubleshooting complex system operations have a good understanding of general knowledge of cloud services. We need engineers who understand how to think big and simplify solutions to complex problems; all the while ensuring that our customers continue to have the best experience possible.
On a typical day our engineers may dive deep to find the root cause of a customer issue investigate why a metric is trending in the wrong direction or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support and innovate to automate operational tasks.
You will be able to take a defined project break down the work to help define milestones and feedback mechanisms. You identify when implementations are not highly available or have defects; you investigate systemic patterns. You resolve mitigate or escalate operational concerns in a timely manner
This is a shift work position. And should able to work in a 24x7 team on call rotation with ability to drive into workplace for critical events/needs.
This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that after start the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
- 3 years of analyzing and interpreting data with Redshift Oracle NoSQL etc. experience
- Experience with data visualization using Tableau Quicksight or similar tools
- Experience with data modeling warehousing and building ETL pipelines
- Experience writing complex SQL queries Statistical Analysis packages such as R SAS and Matlab
- Current active US Government Security Clearance of Top Secret or above
- Experience with AWS solutions such as EC2 DynamoDB S3 and Redshift
- Experience in data mining ETL etc. and using databases in a business environment with large-scale complex datasets
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105200/year in our lowest geographic market up to $188200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.