Client Service Associate
Client Service Associate
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Job Description
Job Description
We are seeking a detail-oriented and motivated Client Service Associate to join our Boston office. In this role you will be the primary point of contact for our clients ensuring their satisfaction and supporting them with tailored service solutions. The ideal candidate is a proactive communicator who thrives in a fast-paced environment and is passionate about client success.
Responsibilities
Serve as the first line of contact for client inquiries and requests
Build and maintain strong long-lasting client relationships
Resolve client issues with professionalism and efficiency
Collaborate with internal departments to ensure client needs are met
Monitor client accounts and ensure timely follow-up
Maintain accurate records and documentation of client interactions
Identify opportunities to enhance client satisfaction and engagement
Qualifications :
Qualifications
Bachelors degree in Business Communications or a related field
13 years of experience in a client-facing or administrative role
Excellent verbal and written communication skills
Strong organizational and problem-solving abilities
Ability to manage multiple priorities and deadlines
Proficiency in Microsoft Office Suite and CRM tools
Positive attitude and commitment to providing outstanding service
Additional Information :
Benefits
Competitive salary: $65000 $70000 per year
Full-time stable position with structured onboarding
Professional development and growth opportunities
Supportive and collaborative team environment
Access to internal training resources and upskilling programs
Health dental and vision insurance packages
Paid time off and company-recognized holidays
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
