ITSM Specialist
ITSM Specialist
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Job Description
Position: ITSM Specialist
Location: Toronto ON Canada
Assignment Type: Hybrid (3 Days onsite / 2 days remote)
Must Have:
- Experience working in service management for the OPS and/or other Public Sector Organizations
- Demonstrate subject matter expertise in IT Service Management (ITSM) best practice
- Have experience in design and review of IT best practice policy and procedure documentation to align with IT Service Management best practices
- Have experience collaborating with internal and external stakeholders.
Criteria Ratings:
Process Design Skills- 40 points
- Knowledge of systems analysis design development configuration testing release and installation principles and practices methods techniques and tools for ITSM.
- Experience in designing processes for a public sector client including the assessment of current state and creation of supporting documentation and leadership for Continual Service Improvement reviews.
- Experience in effectively conveying complex information to various stakeholders.
ITSM Process Skills-35 points
- Excellent in ITSM Processes including but not limited to: Incident Problem Change Configuration Service Level Service Catalogue Service Portfolio Business Relationship Release and Deployment Request Fulfilment IT Strategy and IT Asset Management.
- Experience with knowledge management platforms (e.g. ServiceNow Remedy) and how to create and organize documentation.
Documentation Skills-20 points
- Experience in template creation and review for all supporting Process artefacts.
- Experience translating technical information into clear concise and understandable language for a variety of audiences.
Public Sector Experience- 5 points
- 5 Years of Experience.
Thanks
Afrah Faiza
Arthur Grand Technologies Inc
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
