Were seeking an IT Support Specialist to provide front-line on-site technical assistance to our internal teams. This position will involve providing walk-up support managing ticketed requests provisioning hardware and assisting with audiovisual setups. This is an in-office role located at our corporate office in Carlsbad CA.
RESPONSIBILITIES: - Provide onsite and remote support for computers applications printers AV systems and mobile devices
- Provision and configure hardware for new users including laptops tablets and other office electronics
- Manage and document support tickets ensuring timely and effective resolution
- Collaborate with vendors and service providers to troubleshoot and escalate issues
- Maintain IT standards for hardware software and security compliance
- Support security monitoring efforts and respond to alerts and incidents
- Lift and move equipment up to 45 lbs as needed
QUALIFICATIONS: - Associates or Bachelors degree in Computer Science or related field
- 2 years of IT troubleshooting experience (networking server/OS desktop virtualization) equivalent experience will be considered
- Proficiency in Microsoft 365 administration and troubleshooting
- Customer centric approach and demonstrated ability to provide outgoing professional customer service to both internal and external team members
- Excellent time management and organizational skills; ability to multitask and meet deadlines
- Experience in working with domain joined computers and/or Azure Active Directory joined computers
- Additional knowledge of public/private cloud environments (e.g. Azure) and virtualization technologies is a plus.
| Required Experience:
Unclear Seniority