drjobs IT Support Specialist

IT Support Specialist

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1 Vacancy
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Job Location drjobs

Carlsbad, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Were seeking an IT Support Specialist to provide front-line on-site technical assistance to our internal teams. This position will involve providing walk-up support managing ticketed requests provisioning hardware and assisting with audiovisual setups. This is an in-office role located at our corporate office in Carlsbad CA.
RESPONSIBILITIES:
  • Provide onsite and remote support for computers applications printers AV systems and mobile devices
  • Provision and configure hardware for new users including laptops tablets and other office electronics
  • Manage and document support tickets ensuring timely and effective resolution
  • Collaborate with vendors and service providers to troubleshoot and escalate issues
  • Maintain IT standards for hardware software and security compliance
  • Support security monitoring efforts and respond to alerts and incidents
  • Lift and move equipment up to 45 lbs as needed
QUALIFICATIONS:
  • Associates or Bachelors degree in Computer Science or related field
  • 2 years of IT troubleshooting experience (networking server/OS desktop virtualization) equivalent experience will be considered
  • Proficiency in Microsoft 365 administration and troubleshooting
  • Customer centric approach and demonstrated ability to provide outgoing professional customer service to both internal and external team members
  • Excellent time management and organizational skills; ability to multitask and meet deadlines
  • Experience in working with domain joined computers and/or Azure Active Directory joined computers
  • Additional knowledge of public/private cloud environments (e.g. Azure) and virtualization technologies is a plus.


      Required Experience:

      Unclear Seniority

      Employment Type

      Full Time

      Company Industry

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