Service Desk & Facilities Specialist

You will play a key role in keeping our workspaces running smoothly and ensuring employees across all regions receive the support they need. Your main focus will be managing our internal service desk which has recently been centralized across the US LATAM EMEA and APAC regions. During Dutch office hours you will be the first point of contact for employee queries globallyvia chat and emailand responsible for resolving a wide range of day-to-day questions particularly first-line IT issues. For more complex IT problems you will coordinate with our external IT partner.

While the service desk and IT support will be a significant part of your role your responsibilities extend well beyond that. Working closely with the Workspace Partner you will help maintain the physical workspace of our Rotterdam office (140 employees) as well as support our London (25 employees) Paris (5 employees) Berlin (20 employees) and Singapore (20 employees) offices. Youll have the opportunity to engage in a wide range of Facility Management processes and initiatives.

Your responsibilities will include:

• Managing the service desk mailbox and chat channels ensuring timely responses and directing queries to the right people
• Resolving first-line IT questions and escalating more complex technical issues as needed
• Supporting the onboarding and offboarding processes for employees
• Coordinating the seamless execution of in-house events such as regional and global presentations team celebrations and client visits
• Contributing to other Workspace Management initiatives or projects such as our annual anniversary celebrations (SKIMday) office renovations and Health Safety & Environment (HSE) initiatives

There are also plenty of opportunities to grow. Over time youll have the opportunity to help professionalize the service deskbringing in more structure data insights and scalable processes to support SKIMs global growth. This isnt an immediate priority but a valuable area where your ideas and contributions will be welcomed.

Qualifications :

Were looking for someone with a proactive attitude who thrives in a hands-on service-oriented role and takes pride in helping others with practical solutions. Whether youre at the start of your career or bring more experience to the table what matters most is that you enjoy running a service desk and see yourself growing within this space over the long term.

Were typically looking for someone with the following profile:

• An MBO or bachelors degree and a strong interest in IT Operations or Facility Management
• Comfortable with IT and tech basics and curious to learn moreespecially when it comes to solving first-line IT questions
• Strong communication skills in both Dutch and English
• Willing and able to be in the Rotterdam office most working days given the hands-on and people-facing nature of this role
• Minimum of 32 working hours per week
• Project management or process-oriented skills are nice-to-have especially for those interested in helping to professionalize the service desk over time

Additional Information :

Our offer

A salary and benefit package designed to support you in your role and reward your contributions including: 

• A fixed annual salary
• Performance based bonus
• A hybrid working environment  
• High value placed on taking initiative and ownership  
• Passionate intelligent and supporting colleagues  
• Open communicative and international work environment  
• Flat organizational structure 
• Focus on true work / life balance  
• Regular team outings and events  
• SKIM University with a broad selection of trainings  
• Company pension scheme 

At SKIM we value diversity equity and inclusion. With increased diversity comes greater variety of perspectives ideas and creativity and we foster an environment where everyone feels welcome and comfortable to be their authentic selves. Therefore we welcome diversity in applicants and base our hiring decisions regardless of age race color religion ethnicity nationality gender pregnancy sexual orientation gender identity disability genetic characteristics marital or military status.

Additional information

Thank you for taking the time to read the description of this role and we look forward to reading your submission if this role sounds very exciting to you! We read each application carefully and will get back to you within two weeks.

Please note that only completed applications consisting of a resume and cover letter written in English will be considered. 

Remote Work :

No

Employment Type :

Full-time