Senior Director of Implementation
Senior Director of Implementation
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Job Description
We are obsessed with the heros journey at JobNimbus. Every person has a heros journey. Hermione Granger James T. Kirk Frodo Baggins Anna & Elsa Nacho Libre and even YOU! This is our call to adventure to come check out JobNimbus. What do you have to lose You might make a few new friends learn about a sick new company doing some amazing things and maybe youll even land a new job!
Mission:
Lead the Implementation Professional Services and Data Migration services teams to deliver exceptional results ensuring customers achieve impacts that lead to retention and expansion.
What youll be doing:
- Define and track Time to Value metrics that reflect the customer implementation journey
- Drive consistent high-quality implementation across all customer segments
- Increase 90-day logo retention through improved onboarding effectiveness
- Ensure 100% of Strategic and Enterprise new customers are onboarded via Professional Services
- Expand Professional Services remote program to onboard 100% of Mid-Market new customers
- Improve implementation session show rates and reduce time to first session and completion
- Launch a partner implementation program to scale services
- Oversee successful implementation of ancillary product solutions
- Coach and mentor teams to hit satisfaction benchmarks including 95% Customer Satisfaction
- Collaborate cross-functionally with Sales Product Customer Success and Support to streamline the onboarding experience
What makes you the hero for this job:
- 8 years in B2B SaaS onboarding implementation or professional services including 4 years in a leadership role
- Proven track record of improving retention and expansion metrics through onboarding and implementation excellence
- Experience leading high-performing teams with strong coaching and mentorship
- Deep knowledge of onboarding strategies across SMB Mid-Market and Enterprise customer segments
- AI-fluent: youve used AI tools to enhance segmentation personalization or implementation outcomes
- Highly analytical with a data-driven mindsetyou love dashboards and cohort analysis
- Collaborative nature with experience working across Sales Product Customer Success and Support teams
- Excellent written and verbal communication skills
- Proficiency with CRM and marketing tools like HubSpot Salesforce and Marketo
- Bonus: Familiarity with customer segments in the home services industry
Values:
- Ownership. You own the outcomes drive initiatives and solve problems proactively. If you need direction and someone to hold your hand this job is not for you.
- Customer Obsessed. Everything we build should leave our customers saying Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!
- Proactive Learning. You stay ahead of the curve continuously learning and implementing cutting-edge technologies.
- Team Commitment. You build mentor and lead a high-performance engineering team that delivers results together.
- Self Awareness. You know your strengths weaknesses and how to surround yourself with the right talent to succeed.
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race color religion sex national origin sexual orientation gender identity age disability Veteran status or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation please let us know in the application.
If you have any questions regarding this job post please email emailprotected.
Required Experience:
Senior Manager
Employment Type
Full-Time
