Program Director
Program Director
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Salary Not Disclosed
1 Vacancy
Job Description
At MTM we are not just colleagues; we are collaborators on a shared mission;communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What will your job look like
The Program Director works in collaboration with operations MTM support departments and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.
Location: Candidates must be based in the State of MO with a strong preference to be based out of the St. Louis/Lake St. Louis area.
What youll do:
- Provide leadership and management of direct and non-direct reports
- Ensure business outcomes and contract goals are defined and met
- Gain knowledge of and understand all aspects of the Client and the contract
- Maintain understand and effectively communicate Client expectations
- Educate the Client on MTM procedures
- Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
- Track and maintain department budget in order to meet established financial goal
- Conduct quarterly Town Hall meetings with all levels of staff
- Monitor Client Satisfaction beyond statistical data
- Be available as Clients key contact for any issues relating to the program
- Maintain a strong working relationship with key Client personnel
- Work with the Client to follow through on service issues troubleshooting problems and concerns complaints and education
- Regularly hold and document satisfaction meetings with the Client
- Identify and manage stakeholders expectations during all phases of the contract
- Ensure regular interaction with internal departments
- Continuously plan for growth and issue resolution
- Keep abreast of changes to NET program rules regulations and policies
- Ensure regular interaction with transportation providers facilities and internal departments to ensure safe and quality transportation services are being delivered
- Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
- Provide development and career guidance to local staff
- Work across all departments to ensure the cost of transportation service delivery is within the budget
- Conduct and process disciplinary actions and terminations as needed
What youll need:
Experience Education & Certifications:
- High School Diploma or G.E.D.
- At least 8 years of experience managing large profitable operations teams 10 years preferred
- Experience with contract implementation
- Experience with Lean processes
- Experience establishing and managing all aspects of performance management
- Experience managing complex contracts with SLAs and government compliance
- Experience managing a large team of both direct and indirect reports
- Experience managing employees at all levels of the organization
- Must possess a valid drivers license
- Proficient in Microsoft Office Suite
Skills:
- Strong leadership mentoring & coaching skills
- Strong conflict management skills
- Strong persuasion and negotiation skills
- Strong decision-making skills involving complex data
- Strong and effective communication skills
- Strong business and financial acumen
- Strong analytical and strategic planning skills
- Ability to build and manage a strong team
- Ability understand and communicate Company vision
- Ability to establish and maintain operational structure
- Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
- Ability to maintain a high level of confidentiality
- Excellent interpersonal skills and the ability to work with a variety of people and job positions
- Excellent organizational skills with the ability to manage multiple concurrent projects
- Excellent problem-solving skills with the ability to anticipate and resolve problems
- Knowledge of managed care quality improvement contracting
- High cognitive skills
Even better if you have...
- Bachelors Degree preferred
- Experience working with Medicaid and/or State programs preferred
- Certified Project Management Professional or Associate Certification desired (PMI) preferred
- Six Sigma Certification preferred
Whats in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Salary Min: $107000
Salary Max: $145000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
Required Experience:
Director
Employment Type
Full-Time
