Support Services Scheduler
Support Services Scheduler
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1 Vacancy
Job Description
Job Summary
Responsible for patient scheduling pre-registration and insurance authorization for the outpatient departments.
Essential Functions
Responds to calls including patients physicians physicians office staff peers and determines the urgency of the situation. Suggests appropriate referrals.
Answers telephones for department prioritizes screens and redirects calls. Answers questions handles routine matters and takes messages.
Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.
Will mail each patient a letter to confirm their appointment inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.
Completes all types of outpatient registrations in a professional accurate customer-oriented and timely manner.
Obtains information from patient health insurance or managed care identification card.
Maintains forms in all printers at all times which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.
Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments.
Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires.
Attends all required safety training programs and can describe his or her responsibilities related to general safety department/service safety and specific job-related hazards.
Follows the hospital exposure control plans/blood borne and airborne pathogens.
Demonstrates respect and regard for the dignity of all patients families visitors and fellow employees to ensure a professional responsible and courteous environment.
Promotes effective working relations and works effectively as part of a department/unit team inter- and interdepartmentally to facilitate the departments/units ability to meet its goals and objectives.
Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Performs other duties as assigned.
Qualifications
Required
High school graduate or equivalent.
1 year of relevant experience in customer service experience.
1 year of relevant experience in telephone experience.
registration/scheduling unit secretary or medical billing 30 WPM typing.
Windows knowledge.
Able to perform accurately in a fast-paced environment.
Knowledge of medical terminology.
Working knowledge of hospital SMS scheduling.
Knowledge of testing requirements.
Preferred
1 year of secretarial training or equivalent experience.
Experience with one Contact Epic Outlook 3rd party validation insurance websites and medical terminology.
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Leads working at sites with collective bargaining agreements in place will not perform bargaining unit work.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Dearborn Hospital - 18101 Oakwood Blvd - DearbornDepartment Name
Environmental Services - DearbornEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
7 a.m. to 3:30 p.mDays Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Employment Type
Full-Time
