Associate, Operations
Associate, Operations
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Job Description
About the Role:
Grade Level (for internal use):
07The Operations Analysts duties include:
- Configure PEVals to meet the specific requirements of new clients ensuring timely delivery of configured systems according to the onboarding schedule. Provide comprehensive training to clients on system usage.
- Address user inquiries and provide timely updates on system releases. Conduct demonstrations for users and gather feedback on system functionality to relay to the development team for continuous improvement.
- Review and Approve Tranches update deliverables and financial data in PE Workbench
- Test the PEVals and PE Workbench system against specified requirements to verify functionality. Identify and document issues or improvement opportunities by raising tickets and perform retesting when patches are released.
- Review and analyze the terms and conditions of client contracts. Utilize the insights gained from this analysis to effectively onboard new clients in the PE Workbench ensuring that all contract data is accurately reflected.
- Ensure the accuracy and integrity of data by conducting routine database maintenance.
- Align billing data with the billing teams records to ensure accurate management metrics.
- Manage the upload and organization of all contracts and amendments in the PEW system ensuring proper documentation and compliance.
Basic Required Qualifications:
- A Bachelors degree is required
- At least one year of applicable professional experience such as an operations or client-facing role
- Must be able to prioritize multitask and stay poised in a fast-paced high-pressure environment while also ensuring the highest quality output
- Comprehensive English communication skills (Intermediate level reading speaking and writing) are required
- Excellent interpersonal written and verbal communication skills with a particular focus on customer service are required
- Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented global environment
- Must be an adaptable self-starter who is wants to take the initiative and drive tasks to completion with strong execution
- Committed to high quality output
- Highly motivated disciplined confident and a team player. The ability to adjust to shifting priorities is a must.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Entry Professional (EEO Job Group)
Required Experience:
IC
Employment Type
Full-Time
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