DO NOT APPLY: Customer Service Advisor | S1 | Specialist Contact Centre| Fraud
DO NOT APPLY: Customer Service Advisor | S1 | Specialist Contact Centre| Fraud
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Job Description
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We are currently recruiting Customer Service colleagues for full time positions within our Fraud Payments business area with a starting package up to 27054 this is made up of a base salary of 24992 along with an additional 500flexible benefit and up to a 1526 discretionary performance related bonus.
Fraud and Scams can turn our customers lives upside down- As a Fraud and Scam specialist youll be there for them in the moments that matter. You can stop this from happening.
If you deliver great customer service have excellent listening skills and are driven to protecting customers this is the opportunity for you by being part of a dynamic and highly skilled team who combat fraud and scams everyday.
The difference youll make:
Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams
Showing great personal resilience in the face of challenging customer situations to deliver great outcomes
Championing customer experience delivering a personal touch tailored to our customers needs. Showing empathy and understanding focused on the right outcome
Developing and learning about the latest fraud and scams sharing knowledge and experience to aid continuous development
What youll bring:
Exceptional listening and communication skills with the ability to show empathy in a customer situation
Experience of working within a customer services role previous telephony experience not essential
It would also be nice for you to have:
Strong teamwork with a high level of motivation
A real desire to go above-and-beyond for customers
Effective team working skills with a flexible can-do approach to work
Ability to grow adapt and change accommodating business needs and priorities
What else you need to know:
We want our people to thrive at work and home and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way we can continue to create moments that matter for everyone. To support this we offer site-based contracts with a hybrid working pattern and were happy to discuss specific requirements throughout the recruitment process.
This role is based in Bradford Bootle and Glasgow and our current expectation is at least 2 days in an office every week.
If youre interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.
Inclusion:
At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.
How well reward you:
In addition to your salary we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles your salary bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
Starting salary of 21801 plusa 500annual cash allowance to spend on our great range of benefits
25 days holiday plus bank holidays which increases to 26 days after 5yrs service with the option to purchase up to 5 contractual days per year
Eligible for a discretionary performance-related annual bonus
Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance dental insurance healthcare cash plan and health assessments Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
Pension with generous contributions of up to 12.5% from Santander depending on your own contribution and length of employment with us
Support your favourite causes through charitable giving and our community partnerships
Share in Santanders success by investing inour shareplans
24/7 access to an online employee discount platformincluding retailers entertainment eating out travel and more
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However if you do not have a right to work or an application for a working visa / permit is unsuccessful Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next.
If this sounds like a role youre interested in then please apply.
If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through telephone email or face to face. You can contact us at or call 0.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
