Spare Customer Service Unit Clerk
Spare Customer Service Unit Clerk
Posted on :
13-06-2025
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1 Vacancy
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Job Description
POSITION: Spare Customer Service Unit/ Crew Management Centre/ Terminal Support Worker
REPORTS TO: Customer Service Supervisor
DEPARTMENT: Rail Transportation
LOCATION: Englehart
REFERENCE:
RATE OF PAY: Starting at $22.72/ hr.
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture along with a competitive salary excellent benefit package a defined benefit pension plan paid vacation paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
Under direction of the Customer Service Supervisor the spare will provide relief as needed to the Customer Service Unit Crew Management Centre Terminal Support Workers in Englehart and provide out of terminal coverage.
MAJOR DUTIES/ RESPONSIBILITIES:
Maintain timely accurate railcar event records in the RMI system (including received and delivered interchanges placements releases pulls delays holds rejects bad orders arrivals and departures) through various methods of communicating with other internal departments local customers and interchanging railroads
Provide operating crew with switching requirements (for local customers/mechanical bad order repairs and releases)
Ensure the communication of timely and accurate yard inventory through communication with yard operating crews and by conducting an occasional audit of the yard (yard check) and participate in group reviews for improvement
Assist in the formalizing of processes communication methods and paths particular to the Englehart operations and other terminals
Provides relief for the Crew Management Centre Customer Service Unit and Terminal Support Worker in Englehart and out of terminal coverage as required
Responsible for calling all train crew employees on the system including Freight and Passenger Trains all Yard Assignments Recrew Rescue Work Trains and away from home crew calling
Tracks and records train crew employee mileage
Responsible for tracking Work/Rest hours of duty
Advertising and awarding temporary/permanent train crew job vacancies
Maintains crew calling books manually/electronically
Provides information to individual train crew employees by telephone fax electronic format
Staff record keeping
Cleans and scales cars
Performs janitorial duties and maintains car cleaning records
Performs other related duties as required
REQUIREMENTS:
Secondary School Diploma (OSSD) or General Educational Diploma (GED)
Valid Ontario G drivers license
Must be able to travel
Cleaning experience
Clerical experience
Must have a sound working knowledge of computers with strong keyboarding skills
Excellent interpersonal oral and written communication skills as well as organizing and time management skills.
Ability to meet strict deadlines
Available for shift work
Committed to Company Health and Safety
Railway experience would be an asset
BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check employment references and education verification.
CLOSING DATE: June 23 2025 no later than 11:59 p.m. We thank all applicants for their interest; however only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document) stating reference name and number. Visit our career website to apply: Ontario Northland we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples racialized persons women persons with disabilities and persons who identify as 2SLGBTQIA.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources.
REPORTS TO: Customer Service Supervisor
DEPARTMENT: Rail Transportation
LOCATION: Englehart
REFERENCE:
RATE OF PAY: Starting at $22.72/ hr.
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture along with a competitive salary excellent benefit package a defined benefit pension plan paid vacation paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
Under direction of the Customer Service Supervisor the spare will provide relief as needed to the Customer Service Unit Crew Management Centre Terminal Support Workers in Englehart and provide out of terminal coverage.
MAJOR DUTIES/ RESPONSIBILITIES:
Maintain timely accurate railcar event records in the RMI system (including received and delivered interchanges placements releases pulls delays holds rejects bad orders arrivals and departures) through various methods of communicating with other internal departments local customers and interchanging railroads
Provide operating crew with switching requirements (for local customers/mechanical bad order repairs and releases)
Ensure the communication of timely and accurate yard inventory through communication with yard operating crews and by conducting an occasional audit of the yard (yard check) and participate in group reviews for improvement
Assist in the formalizing of processes communication methods and paths particular to the Englehart operations and other terminals
Provides relief for the Crew Management Centre Customer Service Unit and Terminal Support Worker in Englehart and out of terminal coverage as required
Responsible for calling all train crew employees on the system including Freight and Passenger Trains all Yard Assignments Recrew Rescue Work Trains and away from home crew calling
Tracks and records train crew employee mileage
Responsible for tracking Work/Rest hours of duty
Advertising and awarding temporary/permanent train crew job vacancies
Maintains crew calling books manually/electronically
Provides information to individual train crew employees by telephone fax electronic format
Staff record keeping
Cleans and scales cars
Performs janitorial duties and maintains car cleaning records
Performs other related duties as required
REQUIREMENTS:
Secondary School Diploma (OSSD) or General Educational Diploma (GED)
Valid Ontario G drivers license
Must be able to travel
Cleaning experience
Clerical experience
Must have a sound working knowledge of computers with strong keyboarding skills
Excellent interpersonal oral and written communication skills as well as organizing and time management skills.
Ability to meet strict deadlines
Available for shift work
Committed to Company Health and Safety
Railway experience would be an asset
BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check employment references and education verification.
CLOSING DATE: June 23 2025 no later than 11:59 p.m. We thank all applicants for their interest; however only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document) stating reference name and number. Visit our career website to apply: Ontario Northland we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples racialized persons women persons with disabilities and persons who identify as 2SLGBTQIA.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources.
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Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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