Software/Applications Support Specialist
Software/Applications Support Specialist
Posted on :
13-06-2025
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1 Vacancy
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Job Description
Job Summary
Ensures the smooth operation security and reliability of software applications while providing high-level customer service. This role involves troubleshooting hardware/software issues maintaining configurations and optimizing processes to minimize downtime.
Essential Functions
Customer Support: Respond to technical inquiries via calls emails and help desk tickets documenting and tracking resolutions Advanced Software Configuration & Troubleshooting: Analyze and resolve application bugs user errors and integration issues between legacy systems and modern platforms using diagnostic tools SCCM /Intune Administration: Deploy update and configure applications across remote and enterprise environments while enforcing security and compliance policies Automation & Process Optimization: Develop and maintain PowerShell scripts to streamline software deployment patch management and compliance reporting User Training & Assistance: Conduct software evaluations user acceptance testing and provide training to stakeholders ensuring optimal system adoption Collaboration with CISO : Align software support processes with security and compliance policies while assisting in risk assessments and incident response initiatives Software Deployment & Performance Testing: Assess new or updated software for security compatibility and integration capabilities through sandbox and pilot environments Other Duties: Perform additional software-related support and administrative tasks as required
Physical Demands
Must be able to remain in a stationary position 50% of the time Must be able to sit or stand for long periods of time The person in this position needs to occasionally move or drive to other locations on and off campus Repetitive use of a keyboard at a workstation Use of manual dexterity Occasionally ascends/descends a ladder up to 30 feet tall to service IT equipment Constantly positions self to maintain computers and equipment at various locations including under the desks The person in this position frequently communicates with others; must be able to exchange accurate information Specific vision abilities required by this job include close vision distance vision color vision and the ability to adjust focus Frequently moves boxes or equipment weighing up to 50 pounds Duties indoors and some outdoors Duties may require working evenings and weekends
Required Qualifications
Associates degree or equivalent (60 college credit hours) with at least two years of directly related work experience or 5 years of experience with Active Directory administration Office 365 administration SharePoint administration and PowerShell scripting SCCM & Intune Administration: Experience managing software deployment OS imaging and security policies Automation & Scripting: Proficiency in PowerShell for automating software updates compliance reporting and system configurations System Administration: Familiarity with Windows OS Active Directory and endpoint management Networking & Security: Understanding of security policies compliance frameworks and risk assessments Must possess a valid Texas Drivers License good driving record and be insurable on Midland Colleges insurance policy
Preferred Qualifications
Microsoft Certifications: Enterprise Administrator Power Platform Azure Administration SCCM /Intune CompTIA: A Network Security
Ensures the smooth operation security and reliability of software applications while providing high-level customer service. This role involves troubleshooting hardware/software issues maintaining configurations and optimizing processes to minimize downtime.
Essential Functions
Customer Support: Respond to technical inquiries via calls emails and help desk tickets documenting and tracking resolutions Advanced Software Configuration & Troubleshooting: Analyze and resolve application bugs user errors and integration issues between legacy systems and modern platforms using diagnostic tools SCCM /Intune Administration: Deploy update and configure applications across remote and enterprise environments while enforcing security and compliance policies Automation & Process Optimization: Develop and maintain PowerShell scripts to streamline software deployment patch management and compliance reporting User Training & Assistance: Conduct software evaluations user acceptance testing and provide training to stakeholders ensuring optimal system adoption Collaboration with CISO : Align software support processes with security and compliance policies while assisting in risk assessments and incident response initiatives Software Deployment & Performance Testing: Assess new or updated software for security compatibility and integration capabilities through sandbox and pilot environments Other Duties: Perform additional software-related support and administrative tasks as required
Physical Demands
Must be able to remain in a stationary position 50% of the time Must be able to sit or stand for long periods of time The person in this position needs to occasionally move or drive to other locations on and off campus Repetitive use of a keyboard at a workstation Use of manual dexterity Occasionally ascends/descends a ladder up to 30 feet tall to service IT equipment Constantly positions self to maintain computers and equipment at various locations including under the desks The person in this position frequently communicates with others; must be able to exchange accurate information Specific vision abilities required by this job include close vision distance vision color vision and the ability to adjust focus Frequently moves boxes or equipment weighing up to 50 pounds Duties indoors and some outdoors Duties may require working evenings and weekends
Required Qualifications
Associates degree or equivalent (60 college credit hours) with at least two years of directly related work experience or 5 years of experience with Active Directory administration Office 365 administration SharePoint administration and PowerShell scripting SCCM & Intune Administration: Experience managing software deployment OS imaging and security policies Automation & Scripting: Proficiency in PowerShell for automating software updates compliance reporting and system configurations System Administration: Familiarity with Windows OS Active Directory and endpoint management Networking & Security: Understanding of security policies compliance frameworks and risk assessments Must possess a valid Texas Drivers License good driving record and be insurable on Midland Colleges insurance policy
Preferred Qualifications
Microsoft Certifications: Enterprise Administrator Power Platform Azure Administration SCCM /Intune CompTIA: A Network Security
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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