Inside Sales Representative - Product Support

Job Summary: This position is responsible for developing qualifying and maintaining contact with an assigned customer base with the purpose of providing Legendary Customer Service while increasing sales of parts and service solutions. The Inside Sales Representative will also be responsible for managing direct mail and other targeted promotional campaigns

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the companys mission and core business values; 2)Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

• Acts as the single point of contact for customers and performs needs analysiss on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong positive relationships
• Proactively manages customer accounts within as assigned territory using various methods of contact in in a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis
• Develops and qualifies equipment and/or parts and services leads and where applicable forward them to the outside sale in order to meet or exceed territorial and corporate business goals
• Responds to customer needs in order to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship
• Promotes all aspects of the organization to include; selling parts service labor customer service agreements and providing machine and sales leads while working to expand on the customer base in order to meet and exceed organizational goals
• Submits sales related reports and documentation in a timely basis in order to maintain the established business systems/processes
• Creates and maintains accurate customer account information and machine population and provides accurate and timely input into the development monitoring and control of sales forecasts and expenses
• Performs ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement leadership development and achievement towards company goals
• Requires regular and punctual employee attendance
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards
• Performs other duties as assigned

Knowledge Skills and Abilities:

• Knowledge of applicable products and services in addition to accounting principles budget preparation and business acumen
• Ability to initiate and cultivate personal relationships within a business setting over the phone with a flexible communications style and active listening
• Ability to develop new sales opportunities including the development and execution of marketing campaigns direct mail and planned sales calls to qualify customer needs and buying intentions
• Demonstrated knowledge of selling techniques (prospecting overcoming objections closing sales)
• Excellent selling negotiating and closing skills with ability to build long term business relationships
• Proficient with applicable business applications in addition to MS Office Word Excel Outlook etc.
• Ability to manage difficult and/or emotional customer situations responds promptly to customer needs solicits customer feedback to improve service responds to requests for service and assistance and meets commitments
• Understands the implications of new information for both current and future problem-solving and decision-making
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems
• Exceptional attention to detail
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Exceptional organizational multi-tasking and time management skills with priority on meeting customer needs and achieving goals and objectives
• Understands written sentences and paragraphs in work related documents and communicates effectively in writing as appropriate for the needs of the audience
• Ability to perform mathematical computations such as percentages fractions addition subtraction multiplication and division quickly and accurately
• Ability to work independently and within a team in a fast-paced high volume environment with emphasis on accuracy and timeliness
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

• Minimum of three years of work-related skill knowledge or experience is required. Three to five years of experience preferred
• High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred
• Valid drivers license required

Supervisory Responsibilities:

• None

Travel:

• No travel is expected for this position

Physical Requirements:

• This position involves extended periods in a stationary position; additionally occasional movement inside the office to access office machinery file cabinets etc.
• This role frequently communicates with others must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines

Work Environment:

• This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise dust grease fumes gases heat cold and inclement weather conditions
• Frequently works at fast pace with unscheduled interruptions

Disclaimer:Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

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Required Experience:

Unclear Seniority