Spa Group Sales Coordinator
Spa Group Sales Coordinator
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Job Description
Summary: The Spa Group Sales Coordinator is responsible for promoting selling booking and coordinating various engagements at the spa.
Responsibilities:
- Participate in the development of the monthly and yearly departmental marketing plan
- Actively promote spa services and group packages to corporate clients event planners and other potential customers
- Coordinate with meeting planners in order to produce a successful Spa experience
- Respond to inquiries regarding group bookings and provide detailed information about available services and pricing.
- Manage the end-to-end process for group reservations including group contract booking payment and post event follow-up.
- Communicate all pertinent information on group requirements within acceptable time frames to appropriate departments via event orders resumes and memos
- Book events in a manner that maximizes profits and complies with catering standard operating procedures
- Solicits business through sales calls promotional events personal visits and sales blitzes
- Serve as Spa Manager on Duty as needed
- Monitor spa website frequently to ensure all services promotions and pricing is accurate
- Assist with service provider scheduling during high demand periods
- Serve as point of contact with hotel sales team for site visits and buy-out programs
- Customize group wellness experiences at a luxury level based on client needs and preferences
- Handle any issues or special requests during the event promptly and professionally
- Other duties as assigned
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Previous sales or administrative experience preferred
- Familiarity with spa services wellness trends and luxury customer service standards
- Advanced skills in Microsoft Window applications and/or relevant computer applications required.
- Excellent communication skills both and verbal and written required
- University/College degree in a related discipline an asset
- Strong interpersonal and problem-solving abilities
- Ability to work a flexible schedule to include nights weekends and holidays
- Previous customer service and sales experience preferred
- Ability to focus attention on guest needs remaining calm and courteous at all times
Additional Information :
Your team and working environment:
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
