Corporate Sales Supervisor
Corporate Sales Supervisor
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Job Description
At YETI we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here youll have the opportunity to create exceptional meaningful work and problem solve with innovative team members by your side. Together youll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.
As Supervisor Corporate Sales you are a multifaceted leader and directly responsible for the partnership success between YETI and our customers. You will be part of a sales team to drive and deliver a level of service worthy of our YETI brand and is passionate about meeting and exceeding expectations. You will serve as the YETI subject matter expert (SME) to mitigate complex customer issues create training materials and SOPs for the vertical businesses and directly manage a small subset of accounts. Additionally you will work cross-functionally to better the customer experience identify and address knowledge gaps within your team.
Responsibilities:
Ensure service quality through KPI and service metric management (e.g. call monitoring CSAT SLAs).
Develop and maintain departmental SOPs talk tracks and deliver ongoing technical training.
Oversee Vertical Sales team operations including resource planning scheduling and performance targets.
Manage identified book of business within vertical accounts.
Set clear expectations and manage team performance effectively.
Bridge operational processes and sales execution ensuring teams have the tools and support needed.
Troubleshoot and resolve complex order issues through broad-based analysis.
Act as the Corporate Sales subject matter expert and primary contact for system and process inquiries.
Resolve complex customer inquiries escalated by direct reports.
Recommend and implement process improvements to enhance results.
Lead cross-functional projects and maintain strong internal/external customer relationships.
Provide constructive feedback and foster a culture of continuous improvement.
Qualifications and Attributes:
Bachelors degree or equivalent experience .
2 years of experience in a relevant field.
Proven ability to drive sales and deliver results.
Proficiency in Microsoft Word Excel and PowerPoint.
Strong public speaking and training skills.
Excellent communication organization and time management.
Self-starter with a proactive ownership-driven mindset.
Change agent with a talent for identifying opportunities and recommending solutions.
#LI-JL1
Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse equitable and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.
If you require accommodation in order to apply for a job please contact us at
Required Experience:
Manager
Employment Type
Full-Time
