Telephone Communication
- Answers incoming telephone calls by the third ring using proper telephone etiquette. This includes using a three-part greeting and asking callers before placing them on hold.
- Operates a multiple-line telephone system. Answers incoming lines places callers on hold transfers calls and pages staff members. Takes and routes messages for veterinarians and staff members.
Client Relations
- Follows established hospital guidelines for communicating with clients in different types of situations such as general inquiries scheduling appointments routine and non-routine medical questions patient emergencies and prescription refills.
- Handles basic questions regarding hospital services fees and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian Practice Manager or other staff member.
- Uses active-listening skills to obtain all necessary medical and personal information from the client.
- Discerns any potential client problems complaints or questions and handles them appropriately.
- Relays medical instructions; itemizes the clients statement; reviews it orally with the client; and informs the client about hospital policies such as pre-operative instructions payment and credit policies and vaccination policies.
- Communicates with clients as needed regarding invoices and the medical status of their pets.
- Makes calls to clients on a timely basis from a call-back list.
- Provides clients with any information or instructions they will need prior to their appointments.
- Contacts clients to schedule discharge appointments and recheck appointments and confirms appointments and pre-surgical instructions.
Appointment Scheduling
- Schedules outpatient surgical hospitalized patient and boarding appointments using a computerized scheduling program.
- Schedules appointments in accordance with established hospital guidelines allocating the appropriate amount of time according to the type of visit.
- Schedules appointments to meet the clients needs and most efficiently use veterinarians and staff members time.
Computer Use and Maintenance
- Accurately enters and retrieves records and reports enters fees and charges and maintains the database.
- Generates financial and other reports (e.g. call-back lists and appointment lists) using the computer
Procedures and Protocols
- Adheres to all hospital policies standards and procedures as stated in the hospital procedures manual.
- Communicates basic patient preventative care protocols to clients.
- Maintains knowledge of the practices products and services.
- Improves upon veterinary knowledge and skills by taking advantage of in-house education material and by participating in continuing education staff meetings and in- house training.
- Attends all staff and departmental meetings as requested.
Recordkeeping and Filing
- Updates client files and patient records as needed.
- Scans medical documents.
- Faxes medical records to requesters with clients permission.
- Processes returned mail/postcards. Contacts client to verify and correct contact information.
Additional Duties
- Performs other duties as directed.
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
- Tailored development programs mentorship and career pathing to help you achieve your unique goals.
- Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
- Health dental vision life insurance and mental health resources to support your overall well-being.
- Generous paid time off and holidays because your personal time matters.
- A supportive collaborative environment where everyone feels a sense of belonging.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
Unclear Seniority