Experienced Customer Care Specialist - Benefits
Experienced Customer Care Specialist - Benefits
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Job Description
Company:
The Boeing CompanyThe Boeing Companys Human Resources organization is currently seeking an Experienced Customer Care Specialist - Benefits to join our Heath and Insurance Operations team in Mesa AZ Charleston SC Chicago IL or Seattle WA.
A successful candidate will have strong written and verbal communication skills collaborate well cross-functionally and be skilled in data integration and analysis.
Position Responsibilities:
- Researches responds to and resolves inquiries and problems of various complexities referring to established precedents and policies regarding benefit issues and concerns.
- May be called upon to resolve unique situations or issues.
- Provides employee benefits presentations (e.g. new hire group layoff retirees) as required.
- Responds to unique questions in a timely manner with thorough explanation and clear communication.
- Researches and documents benefit provisions related to restructuring as required.
- Coordinates employee benefit data transfer with vendors and internal customers.
- Validates and/or corrects employee data.
- Researches reviews and compiles benefit data for audits and other legal inquiries as directed.
- Compiles information relevant to benefit appeals from the appropriate sources and forward to supervision.
- Compiles data and respond to benefit surveys.
- Researches and validates general benefits data and performs other specific functions (e.g. pension calculations deceased employee benefits processing Qualified Domestic Relations Order etc.).
- Audits vendor/carrier compliance to performance standards and report status.
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.
Basic Qualifications (Required Skills/Experience):
- 3 years of customer care experience working with multiple internal stakeholders and suppliers
- 3 years of experience establishing strong on-going communication with customers suppliers and/or vendors
- 1 years of experience using critical business and financial acumen in order to influence and shape process and/or strategy
Preferred Qualifications (Desired Skills/Experience):
- Experience presenting to HR teams and Vendors on employee benefits
- Experience working on claims and appeals to support approval decisions
- Experience working in a benefits role for a large company
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Shift:
This position is for 1st shift.
Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range: $87550 - $118450
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This is not an Export Control position.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Senior IC
Employment Type
Full-Time
