Imaging Services Assistant - PRN/Evenings

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Promotes a positive work environment and contributes to a dynamic team-focused work unit that actively helps one another to achieve optimal department results. Under instruction of technologists works collaboratively with the imaging team to perform tasks that enhance the efficiency of the department.

• Transports patients when necessary to/from the department to ensure the imaging equipment is not waiting for the next patient. Functions as a team member responding willingly to colleagues needs for assistance and partnership.

• Provides contributions towards improvement of department scores for employee engagement on department scorecard i.e. peer-to-peer accountability.

• Under direction of the imaging sevices staff communicates with patient/family and staff members regarding delays or status changes associated with the exam.

• Facilitates patient trips to/in changing rooms and restrooms in order to expediate the patients journey through the department.

• Proactively seeks out assignments and learning opportunities within assigned department or on teams that cross departments. Follows up on action items to ensure completion of assignments.

• Conducts patient and family-centered care standards and follows through with meeting patient needs. Uses peer-to-peer accountability towards improving department metrics for patient satisfaction and care.

• Ensures work areas are clean uncluttered and stocked in accordance with department protocals.

• Organizes the work flow problem-solves basic and routine matters seeking guidance and assistance from imaging services staff by utilizing resource persons i.e. licensed technologist or management policy and procedure manuals or other references on standards of care.

• Contributes to identification of corrective action and improvement activities impacting quality and safety targets through peer-to-peer accountability reporting near misses and collaborating with the interprofessional team.

• Self-motivated to independently manage time effectively prioritize daily tasks to meet established and committed deadlines minimizing incidental overtime. Utilizes time efficiently and helps other team members.

• Provides recommendations to improve processes that enhance safety workflows and patient care.

• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of post-secondary education etc.)

• Enrollment in an accredited imaging school preferred

• Previous imaging student experience preferred or have worked in a hospital or other customer service industry preferred

• BLS - Basic Life Support (AHA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates a learning attitude toward solving problems using good reasoning and judgment

• Demonstrates a positive demeanor and strong multi-tasking abilities

• Ability to work with peers in a team situation

• Strong organization skills and detail-oriented nature

• Professional handling of exposure to confidential/sensitive information

• Practices universal precautions at all times

• Demonstrates a working knowledge of isolation infection control and safety procedures

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since its founding in 1919 Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital one of the nations leading centers for medical education and research. In 2020 U.S. News & World ReportnamedHouston Methodist Hospitalto its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical surgical and diagnostic techniques. With 952 operating beds 85 operating rooms and over 8000 employees Houston Methodist offers complete care for patients from around the world.

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms full digital radiography suite low radiation dose 16-slice CT scan ultrasound and a full on-site stat chemistry lab.