Driver / Valet
Driver / Valet
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Salary Not Disclosed
1 Vacancy
Job Description
Job title: Driver / Valet
Department: Activate Accident Repair
Location: AAR Manchester
Reports to: Bodyshop Manager
Were looking for a Driver to join our state-of-the-art Manchester body shop.
Help deliver outstanding service for our customers and in return youll receive competitive pay and bonus opportunities for progression and great benefits!
Role overview:
Timely collection valeting and re-delivery of customer and courtesy vehicles ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner ensuring high standards of customer service.
Benefits:
- 33 days holiday (including bank holidays)
- Personal health cash plan claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
Key responsibilities:
- Carry out collection and delivery of customers vehicles as scheduled completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments ensuring that the customer is treated in a professional and efficient manner.
- To drive vehicles in a safe lawful manner taking into account the weather and traffic conditions reporting all faults with vehicles driven.
- Ensure all documentation is correct when transferring vehicles.
- Ensuring all vehicles are washed vacuumed cleaned and polished using the approved materials and equipment in order to present to the customer where necessary clean upholstery and carpets and when requested to do so steam clean engines and engine compartments.
- Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service.
- Report any accidents incidents to your Bodyshop Manager without delay.
- To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office.
- Collect all necessary customer paperwork from reception checking courtesy cars for damage and cleanliness before delivery to the customer.
- Confirm any damage or cleanliness issues with reception team.
- Notify customer and reception when a delay is imminent.
Skills and experience:
- Full driving licence with the correct classification to carryout duties
- Logistics experience
- Experience of vehicle appraisal
- Exceptional communication and customer service skills
What you can expect from us
At Activate Group looking after team members is a major priority and well make sure you have all the support you need to succeed.
From little perks like free fruit breakfast cereals and French pastries on a Friday to impressive rewards for our employee of the month well go out of our way to show how much we appreciate the effort you put in.
A bit about us
Named by the Sunday Times as one of the UKs 100 fastest-growing private companies we employ more than 700 team members nationwide.
We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.
Want to know what its like to work with us Take a look at our values. They define who we are and how we work with team members customers and suppliers:
- Make it happen Be accountable. Take the initiative work fast and do a great job.
- Strive for better Be bold. Challenge the norm make small improvements often.
- Win together Be a team-player. Win together learn together respect each other.
Employment Type
Full-Time
