Head of Service Delivery
Head of Service Delivery
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Job Description
Head of IT Service Delivery
Manchester or Leeds / Hybrid UK & Europe Full-Time
Join Cox Automotive Europe as our new Head of IT Service Delivery where youll lead a dynamic team shaping the future of technology services across a global innovative organisation.
About the Role
Were on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT servicescovering Service Desk End User Computing Major Incident Change & Problem Management Service Transition and Supplier Management.
As part of our Product & Technology Group youll drive a culture of service excellence lead cross-functional improvements and ensure a seamless experience for our teams and customers across Europe.
What Youll Do
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Lead and develop high-performing service teams
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Own service management strategy aligned with ITIL and ISO standards
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Ensure smooth operations change management and major incident response
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Drive continual improvement through data insight and collaboration
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Act as a key liaison between senior stakeholders service providers and CAPTG teams
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Support the Director of Service & Infrastructure and deputise when needed
What Youll Bring
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510 years of experience in IT Service Delivery Management
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Proven leadership in a complex multi-site or multinational environment
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Deep knowledge of ITIL (certified) and service frameworks
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Strong stakeholder management and communication skills
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Passion for service quality customer satisfaction and continuous improvement
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Experience managing service KPIs budgets and external partners
Why Join Us
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Be part of a collaborative people-first tech team powering a major automotive brand
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Shape how IT services are delivered across the UK and Europe
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Hybrid working model with flexibility and autonomy
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Opportunities for career growth innovation and leadership impact
Ready to lead with purpose
Apply now and help us deliver smarter faster better IT services across Cox Automotive Europe.
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment partners and are not looking to add to our PSL.
We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Who we are
Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.
The Benefits
Testimonials
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Documents
Required Experience:
Director
Employment Type
Full-Time
