Design Lead - Legacy Place Dedham, MA

JOB SUMMARY: The Design Lead will play a key role in expanding our design services across both retail and digital platforms. This position is responsible for mentoring and building design capabilities within the store team empowering them to independently drive this initiative moving forward. In partnership with Store Leadership the Design Lead will optimize the stores design space to create a distinctive and engaging customer experience that seamlessly integrates both in-store and online products available swatches and design best practices. By enhancing the teams design expertise this role will help drive demand growth and elevate the overall shopping experience.

KEY JOB RESPONSIBILITIES:

• Provide design expertise for scheduled appointments (in-store and home visits) National virtual appointments and on- demand design time.
• Ensure design services meet or exceed brand standards to maintain consistency across all touchpoints.
• Work closely with the store team to deliver an extraordinary customer experience through personalized design consultations driving increases in Sales Average Order Value (AOV)and Conversion.
• Assist in defining the design centers work processes roles and responsibilities ensuring effective knowledge transfer to the store team.
• Continuously maintain professional and technical knowledge staying up to date on home product details.
• Support the retail store team in varied store responsibilities including (but not limited to) salesfloor management order entry visual floor sets merchandising reinforcement of store maintenance processing products and performance standards.
• Share relevant information to elevate the guest experience and engage in store meetings training and activities.
• Perform store opening and closing activities as needed.
• Provide actionable and specific performance feedback to the management team based on observation of the store team
• Partner with the Store Management team to train and mentor the store team by communicating ever-inspiring product knowledge and guest experience behaviors.
• Coordinate and host guest outreach events and design classes in partnership with the corporate retail team.

EDUCATION/EXPERIENCE:

• 3-5 years of interior design or other relevant experience.
• Proven ability to work independently while embodying the Garnet Hill Brand.

TECHNICAL KNOWLEDGE/EXPERIENCE:

• Understanding of product construction and quality
• Understanding of manufacturing process for factory evaluation.

SKILLS:

• Strong organizational communication and planning skills.
• Excellent communication skills with the ability to develop and maintain relationships.
• Strong leadership abilities with experience in developing leading and motivating teams.
• Willingness and ability to travel to Exeter NH corporate headquarters and Dedham MA retail location as needed.
• Ability to manage multiple projects under tight deadlines while effectively communicating and prioritizing tasks.
• Experience working in a fast-paced creative team environment.

If you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation health care benefits starting on day 1 401(k) paid time off tuition reimbursement employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fast-moving careers!

For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.

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