Bilingual (Spanish) - Sales Retention Specialist (Remote - US)
Bilingual (Spanish) - Sales Retention Specialist (Remote - US)
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
*Please note that while this role will operate remotely it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA).*
Do you love local businesses and want to help them grow The Yelp Customer Success team is seeking a dedicated and drivenBilingual Spanish speaking Customer Success Representativeto provide a 5-star experience to our small business advertisers! As a member of the Customer Success team you will be committed to supporting consulting and retaining our advertisers post-sale. Wed love to have you apply even if you dont feel you meet every single requirement in this posting. At Yelp were looking for great people not just those who simply check off all the boxes.
#LI-REMOTE #LI-ML1
What youll do:
- You will help strengthen Yelps revenue retention by providing exceptional and timely customer support
- You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
- You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
- You will become an expert in Yelps advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
- You will exhibit strong communication skills both externally with clients and internally with other Yelp employees
- You will remain organized and efficient in a fast-paced environment
- You will consistently achieve/exceed monthly goals
- You will work with both English and Spanish speaking customers
What it takes to succeed:
- You have a Bachelors Degree or 3 years of relevant client facing experience
- You possess written and verbal fluency in communicating with Spanish speaking customers
- You are technically proficient with computers and information systems
- You have strong communication (verbal and written)
- You excel with problem solving and troubleshooting
- You have experience in account management sales advertising or small business (preferred)
- You have a love for local businesses and understand their importance in local economies
- You have excellent time management and organizational skills with the ability to track and complete numerous details
- You have the ability to handle tough conversations with business owners in a professional solutions-oriented manner
- You have the ability to strike a balance between consulting and supporting as needed
- You are willing to receive and implement feedback
- You have the ability to embrace a fast paced and always-changing environment
What youll get:
- Effective your first day: Full medical vision and dental
- 15 days PTO (accrual begins on date of hire and increases with 2 years of tenure thereafter) 12 paid holidays plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Target base salary is $52500 performance based incentives
Closing
#LI-REMOTE #LI-ML1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
