Help Desk Analyst I (US)
Help Desk Analyst I (US)
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Job Description
Anticipated End Date:
Position Title:
Help Desk Analyst I (US)Job Description:
Help Desk Analyst I
PLEASE NOTE: This position is not eligible for current or future sponsorship.
Location: This role enables associates to work virtually full-time with the exception of required in-person training sessions providing maximum flexibility and autonomy. This approach promotes productivity supports work-life integration and ensures essential face-to-face onboarding and skill development.
CareBridge is a provider of technology and services that assist payers and states in caring for patients receiving long-term support services. CareBridges services include electronic visit verification (EVV) data aggregation 24/7-member support and benefit management. CareBridge is led by a team of healthcare service and technology veterans and is headquartered in East Nashville.
The Help Desk Analyst I will be responsible for receiving all telephone or automated requests for IT assistance ensuring that the request or problem is accurately recorded and fulfilled within established timeframes.
How you will make an impact:
Handles basic technical problems via the telephone and resolves first line customer issues.
Logs and manages calls while utilizing the correct procedures.
Handles specialized functions including fulfillment and special projects.
Make appropriate and timely referrals of any requests that cannot be immediately resolved.
Minimum Requirements:
Requires an AA/AS degree in Information Technology Computer Science or related field of study and minimum 1 year experience with personal computers computer networking telecommunications or configuration management troubleshooting experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills Capabilities and Experiences:
2 years of customer service experience strongly preferred.
Knowledge and use of SD tools strongly preferred.
Technical knowledge of personal computer hardware and software networking; telecommunications applications and/or configuration management strongly preferred.
Zendesk and Jira experience preferred.
Job Level:
Non-Management Non-ExemptWorkshift:
Job Family:
IFT > IT Infrastructure & SupportPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.
We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Required Experience:
IC
Employment Type
Full-Time
