Payment Escalation Specialist - Full Time (William Hill LV)
Payment Escalation Specialist - Full Time (William Hill LV)
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
Description
What You Will Do:
- Work within strict SLAs to ensure customer issues are investigated and resolved professionally appropriately and efficiently.
- Actively work with Customer Support Managers to review data and trends to improve service levels.
- Proactively build great working relationships with key colleagues of all levels of the organization
- Ensure that all customer disputes are resolved in line with House Rules. Liaise with line managers with appropriate authority to resolve disputes.
- Support administrative tasks within the team
- Undertake additional tasks contributing to the Customer Support team as needed or requested
- Ensure effective communication channels exist across the Customer Support team
- Create a fun and consistent working environment for the team
What You Will Need:
- At least 6 months of Customer Support experiencerequired.
- Excellent verbal and written communication skills
- Must be available to work nights holidays and weekends.
- Ability to multitask.
- Gives quick and effective speed of service.
- Able to handle complaints and challenging situations in a calm and patient manner.
- Ensures high standards show initiative proactivity and professionalism.
- Flexibility to perform different tasks and follow procedures correctly.
- Has the drive and enthusiasm for personal development.
- Must be able to work independently with minimal supervision.
- Must be confident in ones ability to assess situations and make informed decisions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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