FBA Support Sr Mgr Prod Mgmt, SP-Support Partner Engagement
FBA Support Sr Mgr Prod Mgmt, SP-Support Partner Engagement
Posted on :
13-06-2025
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1 Vacancy
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Job Description
The Selling Partner Support organization in Amazon provides world-class support to global Selling Partners and is looking for a passionate Product Manager to lead support development with the FBA business. This role is a key leader on the Global Process Management organization and is responsible for Defect Elimination and Emergent Business Support for all FBA businesses. This role owns the support product roadmap which requires prioritization to improve the support we provide to sellers through coordination with business content editorial and support operations teams. This role is a highly visible senior leader on the Partner Engagement team and will be a customer obsessed product manager who excels at stakeholder management and isnt afraid to own big initiatives. This leader will own mechanisms with a team of dedicated program and product managers and work with an extended team to identify and eliminate upstream defects in the Support Experience and change management initiatives in partnership with business teams across FBA & Selling Partner Services.
This is a high-impact role requires strong attention to detail and the ability to manage multiple projects and competing priorities.
At Amazon we write a lot and in this role you will have the opportunity to showcase and hone your writing skills by presenting your ideas and extended product roadmaps to senior leadership in regular business reviews.
Key job responsibilities
Successful candidates will have the following:
Strategic vision based on rigorous analytics. Not only do you have a deep intuition for customer needs you are also adept with quantitative data sets. Your innate curiosity drives you to find new ways to learn more about your customers and the industry.
Convincing communication. You thrive in environments with a wide range of stakeholders across various functions and possess a toolkit of communications that enables you to construct engaging and conclusive narratives.
A strong sense of urgency to deliver products that customers love in the shortest amount of time. You cannot wait to delight customers and execute relentlessly and innovate constantly as a result. When faced with hurdles you enable your team and collaborate with your teammates to find mutually beneficial solutions.
- 12 years of product or program management product marketing business development or technology experience
- 6 years of team management experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience engaging and influencing senior executives
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $160300/year in our lowest geographic market up to $265000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This is a high-impact role requires strong attention to detail and the ability to manage multiple projects and competing priorities.
At Amazon we write a lot and in this role you will have the opportunity to showcase and hone your writing skills by presenting your ideas and extended product roadmaps to senior leadership in regular business reviews.
Key job responsibilities
Successful candidates will have the following:
Strategic vision based on rigorous analytics. Not only do you have a deep intuition for customer needs you are also adept with quantitative data sets. Your innate curiosity drives you to find new ways to learn more about your customers and the industry.
Convincing communication. You thrive in environments with a wide range of stakeholders across various functions and possess a toolkit of communications that enables you to construct engaging and conclusive narratives.
A strong sense of urgency to deliver products that customers love in the shortest amount of time. You cannot wait to delight customers and execute relentlessly and innovate constantly as a result. When faced with hurdles you enable your team and collaborate with your teammates to find mutually beneficial solutions.
- 12 years of product or program management product marketing business development or technology experience
- 6 years of team management experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience engaging and influencing senior executives
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $160300/year in our lowest geographic market up to $265000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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