IT Service Manager SAP ERP / CX (all genders)
IT Service Manager SAP ERP / CX (all genders)
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Job Description
Successful digitization starts with Datwylers pioneering IT infrastructure. Datwyler IT Infrais an internationally established company with its headquarters in Switzerland and affiliates in Europe the Middle East and Asia. Datwyler supplies premium quality system solutions products and services for data centres fibre networks (Campus FTTx) and smart buildings. The company has been founded more than 100 years ago and employs some 950 people.
Please note that we can only consider applications from candidates residing in Latvia.
Your Responsibilities:
- Lead internal IT projects and manage change requests.
- Perform business requirement engineering in collaboration with business stakeholders for projects and change requests related to corporate applications (ERP CRM SRM BI Website HRM HCM etc.).
- Act as the Product Owner for the corporate application stack and ensure its continuous development.
- Coordinate the global rollout of IT systems and hardware projects involving all relevant stakeholders.
- Develop IT services into modular reusable service components.
- Create Service Level Agreements (SLAs) defining recurring services between providers and clients.
- Monitor SLAs to ensure smooth operations for customers and avoid penalties for service providers.
- Conduct service review meetings to assess the current status and identify improvement opportunities.
- Manage and resolve escalations effectively.
- Ensure quality assurance and continuous improvement of provided services.
- Implement security concepts to minimize system disruptions.
- Conduct system introductions and training sessions.
- Perform audits prepare reports and derive improvement measures.
- Coordinate and lead internal and external service providers in ongoing operational matters and maintain relationships with external partners.
Your Profile:
- Advanced technical degree in IT (HF or equivalent).
- Several years of experience in business and/or IT service management.
- Strong negotiation skills with customers and suppliers.
- High affinity for IT processes and automation tools.
- Solid knowledge of S4/Hana SAP CX SuccessFactors and SAP HCM.
- Self-reliant and independent working style combined with excellent organizational skills.
- Certifications and experience with IT service management frameworks (e.g. ITIL Cobit TOGAF FitSM).
What We Offer:
- A dynamic international work environment.
- Hybrid working model (up to 50% home office).
- Competitive Latvian benefits package.
- Opportunities for professional development and career growth.
- Collaboration with a motivated and experienced team.
- The chance to shape and influence key IT services and solutions.
Interested
We look forward to receiving your application through our online career portal.
If you have any questions feel free to contact us at .
We Offer a Diverse and Global Working Environment
As a globally operating company Datwyler offers a broad spectrum of job profiles and career opportunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler we interact with respect trust and loyalty. Mutual consideration and appreciation are key.
Required Experience:
Manager
Employment Type
Full Time
