Senior Program Manager, Subscribe & Save
Senior Program Manager, Subscribe & Save
Posted on :
13-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Are you passionate about driving exceptional customer experiences Amazons Subscribe & Save (SnS) team is seeking an experienced Sr. Program Manager to own the customer operations and experience for our auto-delivery program. This is a high-visibility high-impact role that will work closely with key leaders across the organization to identify and resolve pain points improve processes and elevate the overall customer journey.
Amazons SnS program aims to be the most trusted and valued auto-delivery service in the world. As the Sr. Program Manager for Customer Operations you will be responsible for deeply understanding our customers needs pain points and feedback to inform product decisions and drive meaningful improvements. Youll partner cross-functionally to implement processes that better capture track and respond to customer data working to resolve paper cuts and tackle complex end-to-end customer issues.
This role is a unique opportunity to make a tangible impact on the experiences of millions of SnS subscribers worldwide. If youre passionate about putting the customer first thrive in ambiguous fast-paced environments and have a track record of driving customer-centric initiatives wed love to hear from you
Key job responsibilities
- Serve as the voice of the customer deeply understanding pain points escalations and anecdotal feedback to inform product decisions and roadmap
- Develop and implement processes to better capture track and respond to customer feedback escalations and other operational data
- Partner with Customer Service Product and other cross-functional teams to identify and resolve paper cuts that impact the customer experience
- Lead projects to improve the end-to-end customer operations including defining metrics setting goals and driving execution
- Provide robust data-driven inputs to product teams to ensure the customer perspective is well-represented
- Collaborate with leaders in SnS Consumer and other teams to tackle complex cross-functional customer issues
About the team
SnS is made up of passionate product managers program managers BIEs UX designers marketing managers and engineers working together to build a world-class auto-delivery program for tens of millions of customers across the globe.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Demonstrated ability to thrive in ambiguous fast-paced environments and deliver tangible results
- Strong analytical and problem-solving skills with the ability to turn insights into actionable plans
- Results-oriented ability to motivate influence and manage internal and external stakeholders
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Excellent project management skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazons SnS program aims to be the most trusted and valued auto-delivery service in the world. As the Sr. Program Manager for Customer Operations you will be responsible for deeply understanding our customers needs pain points and feedback to inform product decisions and drive meaningful improvements. Youll partner cross-functionally to implement processes that better capture track and respond to customer data working to resolve paper cuts and tackle complex end-to-end customer issues.
This role is a unique opportunity to make a tangible impact on the experiences of millions of SnS subscribers worldwide. If youre passionate about putting the customer first thrive in ambiguous fast-paced environments and have a track record of driving customer-centric initiatives wed love to hear from you
Key job responsibilities
- Serve as the voice of the customer deeply understanding pain points escalations and anecdotal feedback to inform product decisions and roadmap
- Develop and implement processes to better capture track and respond to customer feedback escalations and other operational data
- Partner with Customer Service Product and other cross-functional teams to identify and resolve paper cuts that impact the customer experience
- Lead projects to improve the end-to-end customer operations including defining metrics setting goals and driving execution
- Provide robust data-driven inputs to product teams to ensure the customer perspective is well-represented
- Collaborate with leaders in SnS Consumer and other teams to tackle complex cross-functional customer issues
About the team
SnS is made up of passionate product managers program managers BIEs UX designers marketing managers and engineers working together to build a world-class auto-delivery program for tens of millions of customers across the globe.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Demonstrated ability to thrive in ambiguous fast-paced environments and deliver tangible results
- Strong analytical and problem-solving skills with the ability to turn insights into actionable plans
- Results-oriented ability to motivate influence and manage internal and external stakeholders
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Excellent project management skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
