Service Trainer
Service Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
A bit about us
Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound pretty sweet Then come join us!
Job Description
Are you an excellent bike technician (or mechanic if thats your preference) Do you pride yourself on teaching others how to wrench Do you want to help local bike shops run better service centers and techs grow their careers When a new bike model launches do you want to be the first to put a wrench on it
If so you might be a perfect fit for the Trek University team!
Were hiring a Service Trainer to join our crew in Waterloo WI. This role is responsible for building our service training curriculum helping develop the best bike technicians and service centers in the world.
The ideal candidate combines great bike mechanical skills with the ability to teach. Theyre a great communicator comfortable performing in front of a camera and groups of people and a clear writer. Theyre a natural relationship builder who earns trust through showing empathy to trainees and business partners.
This is an onsite role at HQ in Waterloo WI.
Position Responsibilities
- Build our core curriculum of technician training teaching how to service bicycles to the Trek standard.
- Create training videos and documents with our product support teams teaching assembly maintenance and technical troubleshooting for new bikes.
- Write video scripts perform service procedures on camera.
- Organize training content online in the best way to make learning easy and fun for bike shop employees.
- Work with our global teams to maximize the scale of your work ensuring stores around the world can learn to wrench the Trek way.
- Teach service business tactics to service staff and retail leaders in-person.
- Track engagement and effectiveness of our service training.
- Collaborate with the entire Trek U team to integrate service within the overall retail education objectives.
Position Requirements
- Minimum of 3 years bicycle service technician/mechanic experience
- Excellent presentation and writing skills
- Fun and flexible; great at Plan B
- Learn-it-all attitude & approach
- Bias toward action
- Proficiency with Microsoft Excel Word PowerPoint and Outlook
- Energy and passion to help others succeed
- Must have the ability to lift 50 lbs.
Trek Benefits:
Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options Dental insurance Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance & optional term life insurance
Competitive vacation package
401(k) with match and Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100% pay
Flexible holiday schedule 10 company holidays
Tuition Reimbursement up to $15000! (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discounts
We are an Equal Employment Opportunity (EEO) Employer. Trek strictly prohibits discrimination on the basis of race color creed religion gender gender identity pregnancy marital status partnership status sexual orientation age national origin veteran or military status disability medical condition genetic information or any other characteristic prohibited by federal state and/or local laws. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination.
We are an E-Verify employer.
For more information please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English Spanish
Employment Type
Full-Time
