Systems Engineer
Systems Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Systems Engineer Level 1 is an entry-level position requiring less than one year of experience to start. This person will exhibit general knowledge of workstation operation (hardware & software) is a good communicator and can manage well when the client presents an issue and needs guidance. This person should be prompt and understand the importance of communicating with the clients. Most importantly this person should be eager to learn while following prescribed directions procedures and leadership directives. Finally they need to perform the job responsibilities within a Team culture guided by a Team Leader.
Responsibilities:
- Provide Level 1 Help Desk support
- Answer Help Desk phone & email
- Remediate user-generated level 1 Help Desk tickets
- Remediate system-generated level 1 Alert ticket
- Check client data backup logs and remediate basic problems
- Complete daily time entry as required by company policy
- Complete 20 hours of continuing education on IT topics as prescribed by Management.
Requirements:
Experience
- Experience installing and configuring Windows client operating systems
- Experience with Microsoft Office Applications
Knowledge
- Basic understanding of the OSI model general networking principles (physical & wireless)
- Basic understanding of Microsoft Windows client operating systems
- Basic knowledge of Microsoft Windows server operating systems
- Basic knowledge of the OSI model simple VLAN Routing and Switching principles
Abilities
- Takes direction from Level 2/3 Systems Engineers and Managers
- Takes ownership of tasks and follows through to ensure complete resolution
- Personal interest in and responsibility for the quality of work they perform or associated with
Education & Credentials:
- Two-year Technical Degree or equivalent combination of education and experience
- New hire recent school graduate no industry or vendor-specific certifications
Employment Type
Full Time
