Senior Program Manager
Senior Program Manager
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Job Description
n this Role Your Responsibilities Will Be:
- Technical Delivery
Manage and direct a team of skilled professionals who plan implement and maintain the organizations global store and customer life cycle service initiatives
Lead all aspects of IT system management implementation and maintenance of cloud native applications used by the group
- Resource Management & Priority Alignment:
- Leading teams across Mohali Pune Manila and other key sites ensuring alignment and consistency in leadership and delivery across geographically distributed teams including remote oversight for sparse resources in Costa Rica and China.
- Through the engineering managers team leads and vendor managers indirectly guide and support the career development of leaders developers and architects providing mentorship technical guidance and encouraging continuous learning and growth.
- Align engineering resourcing with evolving business priorities dynamically reallocating personnel between teams to optimize delivery and meet organizational objectives across 10 applications.
- Identify resource gaps proactively and propose actionable solutions such as headcount increases staff augmentation or fixed-bid Statements of Work (SOWs) to ensure project continuity and mitigate delivery risks.
- Lead initiatives as assigned guiding team members on technical and functional directions to ensure successful execution.
- Budgeting & Strategic Contribution
- Budget planning and decision-making driving cost awareness and efficiency within local resource centers and ensuring alignment with broader financial goals.
- Collaborate with cross-functional stakeholders-including product operations and executive leadership-to ensure engineering initiatives support customer lifecycle and digital experience strategies.
- Thought Leadership
- Champion standard methodologies process improvements and adoption of new technologies to enhance product quality scalability and customer impact.
You show a tremendous amount of initiative in tough situations; are outstanding at spotting and seizing opportunities. You observe situational and group dynamics and select best-fit approach. You make implementation plans that prioritise accurately. You pursue everything with energy drive and the need to finish.
For This Role You Will Need:- 17 years of IT experience. Solid understanding of enterprise software systems such as SaaS management platforms user and customer lifecycle management platforms customer relationship management and project management tools is a must. Experience in Salesforce will be a plus
- Experience in leadership roles leading multiple teams and locations within the technology or digital applications domain.
- Deep technical expertise in at least one core area: Customer Lifecycle Services (CLS) Digital Customer Experience (DCX) or other cloud native applications. Preferred experience in Salesforce.
- Proficient in customer lifecycle management and well-versed in standard methodologies for digital transformation.
- Consistent record to develop and mentor engineering talent at all levels from managers to architects and developers.
- Strong organizational skills to align engineering work with business goals by collaborating effectively across teams
- Local to Mohali or Pune with the ability to travel as needed to other sites and effectively lead remote teams.
- Drive engagement and collaboration among team members and across teams.
- Bachelors in Engineering with a technical background (MIS Computer Science Engineering or any related field)
- Good social skills using English both spoken and written as will be working with overseas team
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Required Experience:
Manager
Employment Type
Full-Time
