Client Services, EMEA, 12 Month Maternity Cover, Based in London
Client Services, EMEA, 12 Month Maternity Cover, Based in London
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Job Description
Overview of the Role
Building and providing a first-class Client Service function globally. The AVP Client Services EMEA will be responsible for maintaining day-to-day contact with our clients. This will entail building trusted and deep relationships with your clients. You will challenge yourself to understand intricate operating models and outstanding servicing requirements in order to provide a differentiated client experience. Through proactive engagement you will deliver the best of Nuveen to your clients with the goal of exceeding their servicing expectations.
Key responsibilities will include:
Maintaining a first-class client service as key contact for servicing internally and externally.
Independently lead client meetings where appropriate.
Managing the client relationship through every stage of the life cycle from assessing pre-win complexity through to onboarding client mandates and completing ongoing service requirements of our clients and their third parties.
Applying thought leadership to both projects and management of client relationships. Occasionally required to lead on projects representing the client and the team.
Operating as a creative problem solver and building positive relationships with client-facing and non-client-facing teams.
Co-ordination monitoring and tracking of ad hoc and recurrent investor reporting deliverables.
Partnering with colleagues and functions across Nuveen to innovate harness technology and enhance operational processes that continue to improve your clients servicing experience.
Maintaining information on the in-house client relationship management systems ensuring that it is complete and accurate for each client.
General client relationship management keeping clients up to date with news and any new initiatives or regulatory considerations/changes.
Liaising with third parties to ensure technical support is received on all issues concerning administration investment accounting and custody.
Regularly review service standards with those areas of the business which have an impact on client service perceptions. Owning and evolving core operational service offering in partnership with operational groups and key third-party providers.
Participation in any team related projects as required
Independently lead client meetings and interactions
Technical Skills & Qualifications Required
Degree educated
Proven client leadership skills and service philosophy
Private investment market experience essential
Good knowledge of MS Word Excel and PowerPoint
Must be computer literate and able to work with bespoke systems (training will be provided)
Competencies Required
Fluent English speaker essential German or Dutch language beneficial
Naturally exudes emotional ownership for client needs
Strong project management skills
Must be highly motivated and capable of working independently
Excellent communication skills and strong team player
Appreciation for importance of process to manage risk
Operates effectively under pressure and working to tight deadlines
Company Overview
Nuveen is the investment management arm of TIAA. It is one of the largest global asset managers with specialist knowledge across a wide array of asset classes including fixed income listed equities and alternatives. Nuveen is driven not only by the independent investment processes across the firm but also the insights risk management analytics and other tools and resources a truly world-class platform provides. As a global asset manager our mission is to work in partnership with our clients to create outcome-focused solutions to help them secure their financial future. For more information about the firm please visit our website at
Accessibility Support
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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
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For Applicants of Nuveen residing in Europe and APAC please click here.
Employment Type
Full-Time
