Heres What You Need:
- H.S. Diploma or Equivalent required
- Associates Degree preferred
- Other - CLIAFE Must comply with CLIA regulations regarding foreign education equivalency required
- 1 Year Relevant Customer Service experience required
- 2 Years Professional office/healthcare experience preferred
- 5 Years Customer Service preferred and
- 6 Months Demonstrated knowledge of intermediate computer skills preferred or
- 1 Year Healthcare referral processing scheduling preferred
- CHAA - Certified Healthcare Access Associate Upon Hire preferred And
- CPI - Crisis Prevention Intervention Training Maintained Annually 90 days required
- Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
- Excellent data entry numeric typing and computer navigational skills with attention to details.
- Proficient computer skills medical terminology Epic Microsoft Office and assorted software programs.
- Exhibits a pleasant professional polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
- Requires exceptional listening interpersonal and communication skills and professional pleasant and respectful telephone etiquette.
- Ability to maintain a professional demeanor in a highly stressful and emotional environment to include crime behavioral health and suffering patients in addition to life-or-death situations.
- Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events while demonstrating exceptional customer service skills.
- Demonstrates ability to manage multiple changing priorities in an effective and organized manner and appropriately escalating concerns to leadership
- Strong interpersonal communication and exceptional customer service skills.
- Strong verbal and written communications with all levels of people; bi-lingual a plus. Ability to type spell write print legibly documentation and keyboarding skills.
- Medical terminology knowledge
- Strong Organizational Skills ability to prioritize
- Follow protocols and standards
- Accurate efficient and dependable
- Demonstrates good judgment. Consults with others and shares knowledge
What You Will Do:
- As a compassionate member of the care team will welcome patients and their families when they arrive putting them at ease and setting the tone for the rest of the visit.
- During the patient interaction accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
- To ensure a seamless visit identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
- Educates patients and/or families about applicable legal ethical and compliance documents; ensures regulatory consents are signed by the appropriate parties.
- Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments self-pay deposits and patient balances.
Additional perks of being a Texas Health Admissions Specialist:
- Benefits include 401k Employee Assistance Program (EAP) Discount Programs as well as other benefits.
- Delivery of high-quality patient care
- Strong Unit Based Council (UBC).
- A supportive team environment with outstanding opportunities for growth.
Entity Highlights:
Since 1991Texas Health Planohas served the communities of Plano Frisco Carrollton Addison Richardson and McKinney. Were a 386-bed full-service hospital serving North Texas with incredible care and amazing specialize in emergency medicine and trauma cardiology neurosurgery and spine advanced orthopedics womens services adult and adolescent behavioral health an adult intensive care unit and state of the art and technologically advanced surgical services. Plus were a Level II Trauma Facility the only health care facility in Collin County to have achieved both the Level IV NICU and Level IV Maternal facility designation and have a DNV-certified Comprehensive Stroke Health Plano is a four-time Magnet-designated hospital the only AACN Beacon Gold adult intensive care unit in the DFW area accredited by the Joint Commission in Hip and Knee Replacement and a Primary Heart Attack Center. We offer top-notch benefits including an on-site childcare center created for working belong here.
If youre ready to join us in our mission to improve the health of our community then lets show the world how were even better together!
Learn more about our culture benefits and recent awards.
Do you still have questions or concernsFeel free to email your questions to.
#LI-SA1
Admissions Specialist Admitting
Bring your passion to Texas Health so we are Better Together
Work location:Texas Health Plano 6200 West Parker Road TX 75093
Work hours:PRN As Needed Variable schedule of 5:00am 5:00pm during weekdays. At least two Saturdays per month 7:00am 12:00pm supporting our Womens Diagnostic Center. Evenings nights weekends and holidays dependent on need. Must be available for1 week of system trainingat612 E Lamar Blvd Arlington TX 76011 and approximately four to six weeks of shadowing and increasing job autonomy training required Monday - Friday from 7:00am 5:00pm atTexas Health Presbyterian Hospital in Plano TX; Training weeks may not be consecutive.
Admitting Department highlights:
- Great working environment with plenty of learning opportunities.
- Opportunity to work in a fast pace multi department environment.
- Ability to interact and become familiar with all other hospital departments.
- Friendly family-orientated environment.
Required Experience:
Unclear Seniority