Support Engineer 4
Support Engineer 4
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Job Description
Who is Blueprint
We are a technology solutions firm headquartered in Bellevue Washington with a strong presence across the United States. Unified by a shared passion for solving complicated problems our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution powered by the knowledge skills and the expertise of our teams who all have unique perspectives and years of experience across multiple industries. Were bold smart agile and fun.
What does Blueprint do
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy business solutions products and services to transform and grow companies.
Why Blueprint
At Blueprint we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division our multifaceted services team or you want to grow your career in human resources your ability to make an impact is amplified when you join one of our teams. Youll focus on solving unique business problems while gaining hands-on experience with the worlds best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint youll have the opportunity to work with multiple clients and teams such as data science and product development all while learning growing and developing new solutions. We guarantee you wont find a better place to work and thrive than at Blueprint
About the Role:
Were seeking a highly motivated Technical Support Engineer with deep expertise in Microsoft Azure and Microsoft 365 technologies. As a key member of our Tier 3 escalation team youll work directly with enterprise customers to troubleshoot complex technical issues related to cloud identity networking authentication and Microsoft BackOffice technologies. This is a highly collaborative role within a fast-paced customer-focused environment.
Key Responsibilities:
Provide expert-level technical support for Azure and M365 including Exchange Online Cloud Identity and Security & Compliance
Handle multiple support cases daily from intake to resolution with a strong focus on research and root cause analysis
Collaborate with internal teams Premier Support contacts and delivery partners to resolve customer issues
Participate in ad hoc projects and meetings as required
Deliver exceptional customer service and maintain high-quality documentation for each case
Qualifications:
Must-Have Experience:
5 years in Technical Customer Support within the technology sector
4 years working directly with Microsoft 365 or Azure (e.g. Azure Identity Exchange Online Cloud Security)
4 years of hands-on experience with Microsoft BackOffice Technologies
Strong background in enterprise-level troubleshooting and customer communication
Education & Certification:
Bachelors degree in a technical field or equivalent work experience
OR minimum 3 years in a technical support rolein an enterprise environment
Salary Range
Pay ranges vary based on multiple factors including without limitation skill sets education responsibilities experience and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $80000 to $100000 USD annually. The salary/wage and job title for this opening will be based on the selected candidates qualifications and experience and may be outside this range.
Equal Opportunity Employer
Blueprint Technologies LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race color age disability sex gender identity or expression orientation veteran/military status religion national origin ancestry marital or familial status genetic information citizenship or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process please reach out to:
Blueprint believe in the importance of a healthy and happy team which is why our comprehensive benefits package includes:
- Medical dental and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Location: Remote Bellevue WA Atlanta GA Texas Charlotte NC
Employment Type
Full Time
