General Manager-AAA Taxi
General Manager-AAA Taxi
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Job Description
At MTM we are not just colleagues; we are collaborators on a shared mission;communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What will your job look like
The General Manager AAA Taxi will be responsible for the efficient and profitable performance of the assigned locations needs (AAA Taxi) with primary leadership oversight which will include new business and expansions project implementations and operational efficiency initiatives.
This position will partner with existing leadership to knowledge transfer recommend organizational structure implement innovative controls and processes and will work in collaboration with MTM and MTM Transit support departments and Transportation Providers to ensure the most appropriate safe and cost-effective delivery of transportation services to support the AAA and MTBA lines of business.
What youll do:
General Oversight
Provide support and accomplishment of assigned duties as required
Guidance best practices and operations assistance to division and staff that are in need of support
Provide support to improve service performance client relations financial results
Direct reports will include Maintenance Fleet Safety Dispatch and Driver operations
Ensure regular interaction with transportation providers facilities and internal departments to ensure safe and quality transportation services are being delivered
Gain knowledge of and understand all aspects of the Clients and the contracts supported
Follow through on service issues troubleshooting problems and concerns complaints and education
Special Projects
Assist Executive Leadership team with process improvement projects and company rollout of initiatives
Maintain visibility into all planned and ongoing projects and ensure that the impacts of these activities on the business/organization are communicated to the appropriate business stakeholders in a timely manner
Maintain a thorough knowledge of MTM departments and compliance programs
Provide support for questions or concerns that arise and address in an appropriate timely manner
Conduct and process disciplinary actions and terminations as needed
Work across all departments to ensure the cost of transportation service delivery is within the budget
Ensure business outcomes and contract goals are defined measured and met
Division Implementation
Organize and coordinate all activities required for successful division implementation (staffing administration and training)
Interface with client local leadership team and support team
Ensure proper staffing and training
Contractual compliance
Track and maintain budget
Identify potential risks (including growth and market demands) and develop resolution processes
Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
Development of or oversight of documentation or work plans as required or needed
Employee training and development
Thorough understanding of the contract MTM Transit policies and employee handbook guidelines
Act in a consultative manner developing and presenting annual plan reviews
Maintain a Safety First attitude and implement processes to create awareness and compliance
Maintain all employee and vehicle files in accordance with contractual FTA and/or DOT guidelines
Monitor performance of direct reports and provide coaching and guidance
Oversight of Federally mandated Drug and Alcohol program
What youll need:
Experience Education & Certifications:
High School Diploma or G.E.D.
At least 5 years of experience managing or providing key leadership support of Transit Livery or similar large transportation operations in contract environments
Experience with contract implementation
Experience establishing and managing all aspects of performance management
Experience managing complex contracts with SLAs and government compliance
Experience managing a large team of both direct and indirect reports including remote workers
Experience managing employees at all levels of the organization
Proficient in Microsoft Office Suite
Must possess a valid drivers license
Skills:
Strong leadership mentoring & coaching skills
Ability to build and maintain good relationships with community agencies and other critical stakeholders
Strong conflict management persuasion and negotiation skills
Strong decision-making skills involving complex data
Confident and effective communication skills
Strong business and financial acumen
Strong analytical and strategic planning skills
Ability to build and manage a strong team
Ability understand and communicate Company vision
Ability to establish and maintain operational structure
Ability to maintain a high level of confidentiality
Excellent interpersonal skills and the ability to work with employees at all job levels
Excellent organizational skills with the ability to manage multiple concurrent projects
Excellent problem-solving skills with the ability to anticipate and resolve problems
Knowledge of managed care quality improvement contracting
High cognitive skills
Ability to acquire in-depth knowledge of company policies and guidelines and ensure compliance
Ability to acquire in-depth knowledge of Transit routing systems
Understanding of budget and cost analysis
Ability working with data reporting and analytics
Knowledge of ADA DOT FTA regulations as required
Ability to establish key processes and procedures
Exceptional work ethic required
Even better if you have:
Bachelors Degree preferred
Certified Project Management Professional or Associate Certification (PMI) desired
Experience working with Medicaid and/or State programs preferred
Whats in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $150000
Salary Max: $170000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
Required Experience:
Director
Employment Type
Full-Time
