Incident Response Manager

Job Title:Incident Response Manager

Work Place Flexibility: Hybrid

Legal Entity:Entergy Services Inc.-ESI (OLD)

Please note:Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Note: This is a hybrid role requiring at least three days a week of in office work and is primarily based out of Entergys headquarters in New Orleans LA. Based on qualifications the positon may also be housed out of our offices in Jackson MS or Baton Rouge LA. A selected candidate from outside the area would be expected to relocate for this opportunity relocation assistance is available for this posting.

JOB SUMMARY/PURPOSE

The Incident Response Manager will work to establish maintain and continuously improve Entergys situational awareness program to enable early detection of potential or actual threats that could impact Entergys ability to achieve targeted business outcomes. Ensure Entergys situational awareness program and framework provide personnel with a comprehensive accurate and timely understanding of the threat environment to enable faster more informed decisions during real-time incidents that could impact Entergy - including but not limited to weather fire cyber-attacks public health emergencies social crises or other threat incidents.

JOB DUTIES/RESPONSIBILITIES

Oversee Entergys situational awareness program to enable early detection of potentially critical events and maintaining real-time situational awareness to enable timely informed decision-making and action before and during threat events. A critical event is any incident or occurrence that threatens Entergys ability to deliver targeted stakeholder outcomes and can include but is not limited to natural disasters fires public health emergencies cyberattacks or social crises. Situational awareness ensures staff members and external stakeholders have the information they need to safely perform their work in other processes such as incident management controls management vulnerability management service continuity management and risk management. It enables decision-makers to understand the current state of an incident and make informed choices about resources strategies and tactics.

Responsibilities:

• Ensure that Entergy has a clearly defined mission and strategy for its situational awareness program that is aligned with protecting targeted stakeholder outcomes.
• Oversee and maintain Entergys situational awareness framework and supporting processes and tools.
• Ensure that procedures processes and tools enable us to monitor analyze and report on real-time events to improve decision-making and enhance overall includes ensuring we have the right procedures processes and systems in place to collect and analyze data identify trends prepare reports and communicate information to stakeholders.
• Establish 24-7 year-round coverage to ensure that potential threats are identified in advance when possible and stakeholders are notified timely so that appropriate action can be taken to mitigate potential or imminent threats. Establish processes and systems that enable real-time detection and notification during threat events to enable informed decision-making and action.
• Ensure that existing departments that are in place to monitor physical and cyber-security and oversee transmission distribution and generation 24-7 operations have access to situational awareness tools and understand how to use those tools. Work with those organizations to ensure action triggers notification processes etc. are clearly defined.
• Ensure the situational awareness framework enables us to develop a common operating picture (COP) by collecting fusing and analyzing data to support automated or human decisions about appropriate actions to prevent disruption of a critical service or business process or to restore the service/process to proper function.
• Lead efforts to automate and streamline Entergys situational awareness program and provide better faster insights regarding how potential or actual threats will impact Entergys assets and infrastructure in order to protect worker and public health and safety and to maintain electric system reliability for customers.
• Supervise one incident response specialist responsible for program support and execution.
• Manage partnerships with external vendors and public agencies to ensure that situational awareness services and tools are delivering an appropriate return on investment from a risk mitigation perspective.
• Periodically review the requirements of Entergys situational awareness program to ensure it is meeting the needs of an ever-evolving threat landscape and managements organizational priorities.
• Establish review mechanisms and metrics that enable insights regarding opportunities for programmatic improvements.
• Oversee the situational awareness program budget.
• Participate in external forums that will enable insights into how Entergys situational awareness program may need to evolve to address newly emerging threats and leverage best practices.

MINIMUM REQUIREMENTS

Minimum education required of the position

Bachelors degree in a relevant field (e.g. information security engineering emergency management intelligence analysis) or equivalent experience.

Minimum experience required of the position

5 years of experience supporting or overseeing situational awareness programs or activities for a large organization with multiple business functions

Minimum knowledge skills and abilities required of the position

• Strong track record of establishing enterprise-wide programs or processes and working across multiple business functions.
• Strong analytical and problem-solving abilities.
• Proficiency in relevant software tools and systems.
• Excellent written and verbal communication skills.
• Understands how to synthesize large amounts of data and information into a format that enables quick decision-making.
• Self-starter with strong project management ability.
• Able to effectively communicate with all levels in the organization.
• Able to motivate and manage others.
• Effectively manages multiple priorities.
• Proficient in computer operations and applications such as: Word Excel PowerPoint Outlook Internet Adobe products ESRI.
• Familiarity with the National Incident Management System.
• Desired:
  • knowledge and proficiency with meteorological monitoring and forecasting
  • General knowledge of AI automation and system implementation related to enterprise risk management reporting and monitoring.

Any certificates licenses etc. required for the position

• None
• Desired:
  • Lean
  • Six Sigma
  • Meteorological
  • Enterprise security certifications: cyber or physical

#LI-NW1

#LI-HYBRID

Primary Location: Louisiana-New OrleansLouisiana : New Orleans
Louisiana : Baton Rouge
Mississippi : Jackson
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level I
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 119276
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEI page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.