SAP AMS Coordinator Team Lead

Job Summary

This role will provide guidance instruction direction and leadership to a group of individuals (the team) for the purpose of achieving a key result or group of The SAP Center of Excellence (CoE) AMS Coordinator Team Lead oversees the instruction direction guidance and leadership of the SAP CoE group/team AMS partners for the purpose of achieving a key result or group of aligned results.

The AMS Delivery Team Lead is a key role within the group with the responsibility of measuring and group achievement of the key performance indicators (KPIs) for the SAP CoE. The Team Lead monitors the quantitative and qualitative achievements of the AMS team and reports results to the IT Leadership team.

The team leader serves as a mentor to the AMS partner team members assists with on-boarding new AMS team members ensuring continuous process improvements and acts as a subject matter expert (SME) to the AMS team. This position requires a combination of business acumen SAP system knowledge and leadership skills to succeed.

Job Description

Key Accountabilities

Team Leader Responsibilities

• A team leader isa person who provides guidance instruction direction and leadership to the SAP CoE group/team AMS partner team members for the purpose of achieving a key result or group of aligned results
• The team leader monitors the quantitative and qualitative achievements of the AMS team and reports results to the IT Leadership team
• Managing the relationships with all tkMNA AMS Partners for the tkMNA SAP Template
• Serves as a mentor to AMS partner team members within the SAP CoE
• Mentor to members within the team acts as a SME representing the team
• Serves as an escalation point for team members
• Ensures team and individuals within the team are meeting their respective KPIs
• Recommends continuous process improvements for the team
• Assist with on-boarding and training of new AMS team members on tkMNA SAP business and system processes
• Develop and maintain relationships locally and globally
• Requirement to take continuous leadership training

SAP ECC Run and Build AMS Support Key Accountabilities

• Develop cross functional knowledge to enable successful run and build activities supporting tkMNAs SAP Template
  • Local and global processes cross functional knowledge with core competencies in support configuration and development for the tkMNA SAP modules
  • Recommend improvements provide solutions and understand the complexities of the tk business
  • Provides direction continuous training and process improvements for the SAP AMS Team
  • Ensure workload balance for the SAP AMS Team
  • Ability to manage/direct a team consisting of a mix tkMNA employees external partners offshore and near shore resources
  • Ability to maintain the required support level across the tkMNA organization
  • Coordinate the team members in their daily duties and facilitate exemplary customer service culture in team members
  • Serve as the Major Incident Manager for SAP Template critical outages/issues
  • Providing input on process gaps user requirements efficiencies value-add and contributing to the overall goals to projects
  • Ensuring the SAP AMS Team are assigned as required to projects and meeting their project goals/deadlines
  • Ensuring project quality gates documentation standards and project phases are being conducted consistently and efficiently by the SAP AMS Team

SAP S/4 HANA Key Accountabilities

• ERP roadmap project team member
  • Next generation ERP project team member; plan build test train and implement new ERP technologies across tkMNA locations
  • Functional Technical and/or Support role
  • Post implementation hypercare and support
    • Build and run support ticket handling bug/fix system enhancements testing end user training
• Travel required - approximately 25-50%

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.

Qualifications

Minimum Requirements

• 5 years practical experience in SAP Support role or comparable experience

• 5 years hands-on experience with SAP ECC 6.0

• 5 years experience in coordinating on-shore off-shore and near-shore teams

• 5 years previous experience in SAP Functional Technical and/or Support roles

• Bachelor University degree in the field of Computer Science Information Systems or Business Administration or equivalent experience

Knowledge Skills and Abilities

• Experience in managing IT partners and services preferred
• Proven leadership skills in leading high-performing teams
• Strong knowledge of SAP applications and technologies
• Excellent communication and interpersonal skills
• Practical experience in SAP Support or Functional role or comparable experience
• Strong problem-solving and analytical abilities
• SAP certification(s) are preferred
• Self-motivated with the ability to work in a fast-moving environment
• Customer focused results driven

Benefits Overview

We offer competitive company benefits to eligible positions such as :

• Medical Dental Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job country union role and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

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