Front Desk Agent
Front Desk Agent
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Job Description
Responsibilities
- Receiveaccommodation reservations from visitors and take the details of all arriving guests including payment information.
- Provide information to guests about the procedures policies and facilities of the hotel.
- Making accommodation reservations for guests who may be relocating
- Maintain all guest reservations in accordance with credit card security requirements.
- Maintain all training requirements as set forth by General Manager.
- Perform routine cleaning throughout work area to include dusting mopping vacuuming and organizational needs etc.
- Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment repairs and supplies.
- Document any necessary minor repairs and/or replacements of room furniture fixtures and equipment to include television sets light fixtures and follow through with proper department
- Respond to guests requests for immediate repairs.
- Assist other employees in various assignments such as collecting/delivering dirty linen to laundry and assisting laundry or housekeeping as needed.
- Report lost-and-found items in accordance with hotel procedures.
Qualifications
- 1 year of customer service preferred
- High school diploma or equivalent
- Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- Must display very good organization and time management skills
- Must be able to walk and climb/descend stairs approximately 20% of the time
- Must be able to frequently kneel reach crawl and twist torso as needed to accomplish required tasks
- Must be able to regularly lift and carry up to 20 pounds without assistance
- To always maintain a high standard of personal hygiene and appearance
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs promotion or transfer opportunities. This position pays $15.49 - $18.00/hour dependent on experience.
Were anequal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
