Data Scientist Vice President, Card Customer Experience
Data Scientist Vice President, Card Customer Experience
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$ 142500 - 210000
1 Vacancy
Job Description
Job Summary
Were driven by curiosity passion optimism and the belief that everybody can grow.
As a Data Scientist Vice President within the Customer Experience (CX) Analytics Card team you will have a unique opportunity to be a seasoned and hands-on leader in analytics. You will leverage our Big Data ecosystem and collaborate with senior leaders across the organization to provide strategic insights to the Card & Connected Commerce leadership team. You will play a critical role in delivering analytics leadership managing and delivering insights from data to identify customer issues across Servicing and Digital experiences and contribute to the development of cross-functional solutions while partnering with stakeholders across the CX Insights & Innovation team in Marketing Growth & Innovation.
Job Responsibilities:
- Establish great partnerships with our Card stakeholders in the Customer Experience leadership team to align on and lead the problem-solving and delivery of the analytics roadmap for CX.
- Exhibit exceptional analytical capabilities through understanding and application of various analytical and statistical techniques to answer high-priority business questions across the Card business
- Lead teams of data scientists and oversee the development planning and execution of multiple analytics and data science initiatives as a CX analytics team lead and when necessary act as an individual contributor
- Serve as a trusted advisor and thought leader by providing recommendations on analytics best practices methods and tools for analytical work in order to identify most impactful opportunities for our partners
- Identify and articulate customer pain points and Net Promoter Score (NPS) challenges leveraging data and analytics to drive awareness and inform strategic decision-making.
- Guide project teams in aggregating CX data and synthesizing analytical findings from various sources for consumption by stakeholders and business executives in Card CX
- Manage develop and retain talent by creating an environment of open communication and fair performance assessment promotion and compensation
- Set standards of excellence for the team by demonstrating professional expertise strong work ethic integrity and professional behavior
- Recruit and train talented data professionals from diverse backgrounds and maintain an inclusive team environment across CX Analytics
- Uphold a rigorous controls environment to ensure accurate and timely results
Required qualifications capabilities and skills:
- Bachelors and Masters degree in a quantitative discipline (Data Science/Analytics Mathematics Statistics Physics Engineering Economics Finance or related fields)
- 5 years of experience in applying analytics to real world problems and on leading teams of analysts
- 5 years of experience with SQL and at least one of the following analytical tools: SAS Python R
- Experience with visualization techniques for data analysis and presentation
- Superior problem-solving written oral communication and presentation skills with experience communicating concisely and effectively with all levels of management and partners
Preferred qualifications capabilities and skills:
- Experience in financial services digital or customer experience analytics
- Hands-on experience with Python SQL and Tableau preferred
- Familiarity with web analytics tools (Qualtrics Adobe Quantum Metric etc.)
Required Experience:
Chief
Employment Type
Full-Time
