Regional Branch Manager, Central MA, Hybrid, Full-Time

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours)

What Youll Do

Summary/Objective:

This role leads plans directs and provides management oversight in their Region to support the growth of DCU. This person contributes to DCUs Success Sharing and Business Goals by building high performance teams that excel in providing solutions to members delivering an excellent member experience demonstrates operational excellence and achieves strong employee engagement. They maintain a consistent presence in the branches to coach develop and engage the team. They provide support and leadership to the Branch Managers and collaborates with other DCU business areas to promote a positive effective working environment of cooperation teamwork and strong results.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Drives strategies that support the solutions-based approach and service excellence culture within the Branch Services network with a focus on relationship building conversations with members member education and member satisfaction.
• Manage selected Branch Managers by providing ongoing individual coaching and training to develop their leadership skills assure service excellence achievement of branch goals and employee retention.
• Conducts weekly management meetings to ensure effective and timely communications to the Regions leadership team.
• Approves the Branch Business Development Plans in each market to drive market growth increase visibility and to make a difference in the community that we serve.
• Establish a consistent presence in their Branches to provide advice guidance and overall leadership within the Region.
• Supports DCU in the community within their Region by attending community events and supporting the local leadership team.
• Maintains strong market knowledge within their Region and provide updates to the VP of Branch Services.
• Ensure branches comply with DCUs policies and procedures and adhere to compliance and regulatory requirements.
• Respond to all member complaints and concerns in a timely manner.
• Provide ongoing feedback and coaching to Branch Managers regarding employee engagement staff development performance and progressive discipline. Coaching for career pathing for the branch management team. Measure progress with periodic and annual performance evaluations.
• Provide evaluate and drive recommendations to improve efficiencies.
• Participate and/or lead various projects that support DCU business goals.
• As a part of DCUs Management Team work with senior management Directors and Department Managers to achieve DCUs business goals foster teamwork and strengthen positive relationships between frontline and other business areas.
• Perform other duties assigned to each Regional Manager. These duties may include supporting Branch Operations Creating and Updating Branch Policies and Procedures Preparing Branch Budgets Supporting Business Development Overseeing the Float Team Monitoring New Hire Onboarding Supporting Financial Wellness Driving Programs and Community Involvement.
• Perform other job-related duties as assigned or requested.
• Complies with regulatory compliance and assigned training requirements.

Supervisory Responsibility:

Supervisory position of Branch Managers.

Travel:

Travel is required to visit branches for various reasons and/or to attend meetings.

What Youll Need

Education and Experience Requirements:

• 5 years of branch supervisory and sales management experience
• High School diploma or equivalent

Preferred Qualifications:

• College degree preferred
• Bilingual skills are a plus
• Proven management and leadership skills
• Excellent verbal and written communication skills

What We Do

DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1900 team members we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal opportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

If youre applying for a job and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

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