Sales Coordinator
Sales Coordinator
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Job Description
Reporting to the Director International Sales & Sales Manager responsibilities and essential job functions include but are not limited to the following:
- Ensure prompt and courteous service is extended to both internal and external clients
- Maintain an orderly work environment
- Have a complete understanding and knowledge of hotels services and facilities
- Assist with rate loading and passkey generation
- Assist in qualifying group and catering leads researching space entering bookings in Opera S&C completion of banquet event orders and responding to client(s) either personally or by directing to the appropriate salesperson(s)
- Assist in qualifying leads and entering acceptances/RFPs in Lanyon
- Accountability and ownership for weekly monthly quarterly and annual reports
- To solicit from and confirm with clients all information pertaining to the event they are planning and to organize and distribute all information to departments through memos banquet event orders and directives
- Conduct client site inspections of the property
- Maintain current sales and promotional literature
- Coordinate with other departments within the hotel to ensure distribution of important information
- Prepare and disseminate month-end reports
- Attend all sales meetings
- Obtain and record group histories
- Provide administrative duties as required by Director of Sales
- Regular sales office reception coverage
- Occasional Saturday office coverage
- Assist with preparation and follow-up of sales trips
- Other duties as assigned
Qualifications :
- Post-Secondary education in hospitality management business administration or related field preferred.
- Minimum of 2 years of experience in sales or customer service preferably in luxury hospitality and high-volume environments.
- Excellent communication skills with the ability to effectively engage guests and corporate clients.
- Proficiency in Microsoft Office Suite and Opera (CRM Software).
- Strong organizational skills to manage high volumes of inquiries bookings and administrative tasks efficiently.
- Demonstrated sales acumen with a track record of identifying upselling opportunities and driving revenue growth.
- In-depth understanding of luxury hospitality standards and Torontos hospitality market.
- Familiarity with the hotels products services amenities and local attractions.
- Ability to remain calm and focused under pressure.
- Team-oriented mindset with strong collaboration skills.
- Integrity and discretion in handling sensitive guest information.
- Proficiency in additional languages advantageous especially those commonly spoken by Torontos diverse population or international travelers.
Additional Information :
Whats in it for you
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness Sustainability and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion: At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
