Process Specialist
Process Specialist
Posted on :
12-06-2025
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1 Vacancy
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Job Description
Order Management Specialist
Process Specialist
Onsite in Phoenix AZ
Infosys BPM is seeking to hire a skilled and dedicated Process Specialist to support order management and customer queries for a key client program
Responsibilities:
Manage order management and customer queries
Manage status issues changes and risks for all owned processes on calls and emails in support of the Sales Operations Manager
Become the Subject Matter Expert for all CX activities
Be involved in day-to-day customer interactions knowledge management and process reengineering activities.
Owns backlog management activities for production orders ensuring all orders are actioned and downstream activities occur and orders ship on time
Works with internal team members across client systems and acts as SME trainer and escalation point for CX Pod team on tools and processes
Basic Qualifications:
High School Diploma or GED equivalent
Minimum 2 years of experience related to the job description
Preferred Qualifications
Requires critical thinking skills to reach a resolution within the scope of the job
Proficient in Microsoft applications: Outlook Excel Teams
Requires good time management skills to prioritize daily workload to be efficient and effective
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
Work Model:
This role is a hybrid work model and will work from the office 2-3 per week onsite in the clients Phoenix AZ location.
Who We Are
Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvementsprocess reengineeringautomation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience.
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents with 59443 employees from 108 nationalities as of March 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of protected veteran or disability.
Process Specialist
Onsite in Phoenix AZ
Infosys BPM is seeking to hire a skilled and dedicated Process Specialist to support order management and customer queries for a key client program
Responsibilities:
Manage order management and customer queries
Manage status issues changes and risks for all owned processes on calls and emails in support of the Sales Operations Manager
Become the Subject Matter Expert for all CX activities
Be involved in day-to-day customer interactions knowledge management and process reengineering activities.
Owns backlog management activities for production orders ensuring all orders are actioned and downstream activities occur and orders ship on time
Works with internal team members across client systems and acts as SME trainer and escalation point for CX Pod team on tools and processes
Basic Qualifications:
High School Diploma or GED equivalent
Minimum 2 years of experience related to the job description
Preferred Qualifications
Requires critical thinking skills to reach a resolution within the scope of the job
Proficient in Microsoft applications: Outlook Excel Teams
Requires good time management skills to prioritize daily workload to be efficient and effective
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
Work Model:
This role is a hybrid work model and will work from the office 2-3 per week onsite in the clients Phoenix AZ location.
Who We Are
Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvementsprocess reengineeringautomation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience.
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents with 59443 employees from 108 nationalities as of March 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of protected veteran or disability.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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