DescriptionStarting at $12.00 plus Commission and Gratuity!
JOB SUMMARY
Performs professional massages for guests of the hotel/casino.
ESSENTIAL DUITIES AND RESPONSIBILITIES (May include but is not limited to the following)
- Perform professional massage for guests of the hotel/casino
- Courteous friendly and respectful treatment of guests and co-workers alike
- Maintain the appearance of the treatment rooms and locker but not limited to: dusting filling stocking polishing and keeping the room stocked with applicable items and tidy at all times
- Ensure that guest/client is properly draped at all times
- Check appointments carefully and report to proper room assignments in a timely manner
- Ensure proper treatment room set-up at the end of each treatment including the end of the shift
- Keep all massage stations properly and fully stocked
- When greeting clients always ask if there are any areas of sensitivity or health problems you should know about
- Determine whether or not the client/guest has had massage before
- During massage please keep voices low
- After treatment show client/guest to proper area and offer a beverage
- Prior to performing a massage point out any noticeable bruising to client/guest and have them acknowledge on waiver
- When not performing a massage assist Attendants with office duties inventory lockers or any other area of the spa
- Transport clean and soiled linen to and from the laundry
- Report any repairs or supply needs to your supervisor
- Report any injuries of employees or guests to the proper company official immediately
- Inform and educate guests about treatments product and hotel services
- Maintain regular predictable attendance in accordance with Health Spa policies and procedures.
- Encourage customers to play midway games explain game objectives awards prizes and explain rules Exemplify our core values family style service our mission and vision
- Exemplify our DEI (diversity equity inclusion) culture
- Performs other job-related duties as assigned
KNOWLEDGE SKILLS AND ABILITIES
- Education: High school education or equivalent preferred.
- Experience: Must have a minimum of 150 hours of certified massage training or equivalent experience.
- Certificate/License: City of Reno Massage Therapist License and 1 million dollar liability insurance. Must also be able to maintain 6 CEUs in order to re-license annually
- Must possess a pleasant personality team oriented and enjoy working with and serving people
- Good communication and physical condition
- Knowledge of physiology and anatomy
- Possess excellent massage techniques and touch
- Must be self-motivated and able to work flexible hours
PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)
- Work in a health spa environment and an office environment
- Work is considered shift work and may include extended days
- May be subject to varying conditions of noise level temperature illumination and air quality
- May work in confined areas and on or around slippery surfaces
- May come in contact with solvents/oils and fumes/odors
- Work entails use of electrical and heat generated devices
- Constant contact with staff and guests
- Requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs
- Requires constant standing repetitive use of both hands to include light and firm/strong grasping finger dexterity while performing massage for periods of time; frequent bending and/or reaching from floor level to approximately six (6) feet high; occasional pushing/pulling and transporting of supplies and equipment weighing up to 100 lbs. reach 12 to 36 inches across and down to clients and counter space to perform hand massage movements and hand out/retrieve robes towels products keys and paperwork; seldom walking lifting/carrying from 76 to 100 lbs.
- Requires the ability to distinguish letters numbers and symbols perform simple tasks simple reading writing and math skills clerical perception coordination and the ability to analyze information
- Must be able to follow instructions meet time requirements memorize problem solve and use independent judgment and decision making skills
- Requires normal vision range
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.