Patient Access Representative, Lourdes Breast Center
Patient Access Representative, Lourdes Breast Center
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Job Description
What Makes Us Different
At FMOLHS we offer you so much more than just a job in the healthcare industry. We offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As a Catholic hospital we are here to create a spirit of healing. We offer you something special - the chance to do Gods work by helping to serve people in need throughout our community every day.
Job Summary
Responsible for accurately registering patients in EMR including validating patient information verification of insurance coverage collection of required payments and ensuring the patients experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.
Minimum Requirements
Experience:6 months relevant experience (customer service billing registration finance or accounting) in medical office hospital setting or insurance office. Bachelors degree substitutes for required experience.
Education:High School or equivalent
Special Skills:Professional demeanor excellent customer service skills ability to multi-task critical thinking demonstrated computer literacy ability to learn and demonstrate proficiency in Epic during the introductory period.
Apply now! Here you are more than an employee. You are a team member a co-worker our friend and part of our family. Our healthcare team is working together to heal this community one patient at a time!
Responsibilities
- Customer Service/Patient Flow
- Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
- Monitors patient schedules and reviews accounts to determine the patients financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
- Works closely with physicians nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
- Facilitates the patients access to information including but not limited to MyChart access.
- Accurately updates patients records as needed.
- Accurately enters and updates charges as necessary.
- Clinic Operations
- Actively supports clinic hospital and health system initiatives related to improvement in the day-to-day operations.
- Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients accounts and cash is maintained in a secure manner.
- Meets site collection goals.
- Performance Excellence
- Actively supports the organizations performance excellence initiatives.
- Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
- Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patients experience and the environment of care.
- Provides quality training and orientation for other Team Members when assigned.
- Other Duties as Assigned
- Performs other duties as assigned or requested.
Qualifications
Experience: 6 months relevant experience (customer service billing registration finance or accounting) in medical office hospital setting or insurance office. Bachelors degree substitutes for required experience.
Education: High School or equivalent
Special Skills: Professional demeanor excellent customer service skills ability to multi-task critical thinking demonstrated computer literacy ability to learn and demonstrate proficiency in Epic during the introductory period.
Required Experience:
Unclear Seniority
Employment Type
Full Time
