Relationship Banker
Relationship Banker
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Job Description
Job Details
Job Posting Date(s)
Description
Do you desire a career that provides you with opportunities to learn grow and impact your community Flatirons Bank is seeking candidates from all backgrounds to join our team.
We are looking for driven reliable hardworking candidates who want to make a difference in their community and work for a company where their opinion counts. We want our employees to be proactive resourceful communicative efficient and to provide key input into the future success of our team. If your goal is to build a career with impact and influence consider joining the dedicated team at Flatirons Bank.
WHO WE ARE
Flatirons Bank is a full-service independent bank dedicated to serving the financial needs of individuals businesses and nonprofits in Boulder County. With locations in Boulder and Longmont we provide personalized banking experience making all our decisions locally. Since our inception over two decades ago our goal has been to bring more to banking in Boulder County. We take pride in developing personal relationships with our clients while maintaining the highest level of professional service. Our suite of services includes Personal and Business Banking services Professional Services Banking Treasury Management Mortgage Lending and Commercial Real Estate Lending solutions.
Flatirons Bank not only provides personalized and innovative banking solutions for our clients but our employees also personally contribute to making a difference in the Boulder County community through a variety of nonprofit organizations. Flatirons Banks headquarters location in Boulder was the first in the county to achieve LEED Gold certification upon its opening in 2009. The Bank actively works towards being a community leader that balances purpose with profit by considering the impact of its decisions on its stakeholders: employees clients vendors community and the environment. By working at Flatirons Bank you are helping your neighbors and local businesses thrive.
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Qualifications
ROLE AND RESPONSIBILITIES
The Relationship Banker position serves an important role for the Bank. With customer service duties as well as operational support responsibilities the individual in this position will be a face of the Bank and will have regular interaction with customers and prospective clients. This role is designed for individuals with client service sales and cash handling experience looking to have a career in banking. This position is based in Longmont and will be covering Bouder from time to time. The specific responsibilities are further outlined below:
Client Service & Sales
- Responsible for providing a high-quality client experience for new existing and prospective clients.
- Effectively communicates the value of Flatirons Bank to prospects and Bank clients to market deepen and grow relationships. Cross-sells the Banks products and services (primarily deposit related products and services) and refers clients to appropriate staff as appropriate.
- Manages a small book of business by actively connecting with clients to build lasting relationships and grow their relationship with the Bank.
- Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.
- Performs Teller duties cashes checks savings withdrawals and issues cashiers checks; confirms all necessary documents are properly authorized are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
- Provides effective customer service by answering client questions; investigates and corrects errors; and resolves problems or other issues.
Operations Support
- Receive and process stop payment and hold notices.
- Proactively work with leadership to identify and solve efficiency opportunities in processes.
- May process online banking transactions including ACH external transfers mobile remote deposit items etc.
- Perform other treasury management and operational duties as required.
- Assist in the preparation of operations audits as it relates to treasury management services.
- Makes decisions regarding the opening of new accounts; assigns account numbers; obtains and properly files all required CIP and other required documentation; verifies credit and/or account history as appropriate.
- Provides support to all assigned areas of branch operations where service or assistance is needed including new accounts teller operations and safe deposit.
- Performs other duties related to branch operations daily.
- Reconciles internal accounts on a rotating basis which includes researching and resolving outstanding items.
- May process ATM Access card requests DDA lines of credit (Overdraft Protection) credit card and debit card applications.
- Adheres to Bank policies government regulations and legal requirements.
- Performs other operational duties as required.
EDUCATION / EXPERIENCE / SKILLS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge skill and/or ability required to perform the position in a satisfactory manner. Individual experience and abilities may result in some deviation from these guidelines.
- Bachelors degree preferred.
- NMLS preferred but not required.
- Minimum 2 years of sales experience working with consumers and small businesses.
- Minimum 2 years of client experience.
- Work related experience should consist of a financial institution operations sales or customer service background.
- Intermediate experience knowledge and training in branch operation activities terminology and products and services relating to retail and commercial account customers
- Intermediate knowledge of related state and federal banking compliance regulations and other Bank operational policies
- Advanced computer skills using Microsoft Office products. Experience with bank accounting and new account documentation software programs preferred.
- Basic math skills including the ability to balance accounts calculate interest etc.
- Exceptional oral written and interpersonal communication skills with the ability to apply common sense to carry out instructions interpret documents understand procedures write reports and correspondence and communicate clearly to customers and employees.
- Ability to regularly address and resolve problems involving multiple facets and variables in non standardized situations.
- Effective organizational and time management skills.
- Ability to work with minimal supervision while performing duties.
COMPETENCIES
- Quality focus
- Must take ownership of issues
- Helpfulness
- Must be able to follow standard practices
- Friendly
- Proactive problem solver
- Career minded
WHAT WE OFFER
COMPENSATION AND BENEFITS
- The positions pay range is $22 - $29/hour based on experience
- An annual bonus may be paid to eligible employees based upon organizational and individual performance
- Medical dental and vision insurance
- Short-term and long-disability insurance
- Employer paid life insurance
- Employer-matching 401K
- Guaranteed Safe Harbor Match
- Discretionary Yearend Profit-Sharing Match
- 401K Profit Sharing Plan
- Health Savings Account with company contribution
- Health Reimbursement Arrangement
- Paid-time off (PTO)
- Paid parking
REPORTING
Supervision Received
Directly: VP Market President Longmont
Indirectly: VP of Operations
Supervision Exercised
Directly: NA
Indirectly: NA
Employment Type
Unclear
