Complex Collections Specialist
Complex Collections Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were Momentum Energy a power company owned by Hydro Tasmania Australias largest generator of renewable energy. Were on a mission to make energy simpler and more human for customers. And it starts with our people: as we grow were nurturing a culture of belonging where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages cultural backgrounds abilities genders and sexual orientations and are happy to adjust our recruitment processes even in ways we may not have thought of reach out to us about any adjustments or support you mayrequire.
About the role:
A senior member of the Collections team your core objective is to support your team in assisting us in maximising cash flow and minimising bad debt by portfolio managing high risk Residential and SME debt.
Youll support the reduction of aged debt balances along with monitoring maintaining and pursuing accounts to ensure an overall decrease of aged debt.
What youll do:
- Achieving specified team and individual accountabilities by working diligently through effective account management
- Build strong relationships with customers by demonstrating understanding and empathy through strong negotiation and communication skills by inbound/outbound phone calls and email
- Drive outbound customer contact on accounts deemed high risk
- Be comfortable handling challenging and demanding interactions
- Be curious with an eye for detail think outside the box to negotiate win/win outcomes locate customers and perform skip trace activity
- Resolve advanced and escalated disputes/queries
- Demonstrate strong organisational skills and effective time management with the ability to quickly adjust to emerging or shifting priorities
- Share learnings and observations with your team mates as we are truly #better together
What youll bring
- Credit Management Experience in the same or equivalent role
- Passionate about achieving business outcomes
- Strong Relationship Building experience
- Proven interpersonal skills with high quality written and communication skills
- Conflict Resolution Skills and experience in complaint resolution
- Ability to work well under pressure displaying a positive and optimistic outlook
- Solid experience using and understanding CredAgility Orion and Salesforce
Whats in it for you
Youll work in an incredibly fun and rewarding business that genuinely values its people and customers.
We are super proud of where we work our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment a competitive remuneration package and the opportunity to play a role in Australias renewable energy transformation.
Interested but not sure if you tick enough boxes At Momentum we believe in the power of unique backgrounds and skillsets. And really box-ticking is overrated. So even if you feel you dont meet all the requirements listed we strongly encourage you to apply.
For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us ator.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
