Front Desk Receptionist
Front Desk Receptionist
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$ 18 - 18
1 Vacancy
Job Description
Job Details
Description
POSITION SUMMARY:
The Front Desk Associate is responsible for performing clerical support for the various departments; communicating information regarding NYFA activities and response to requests; and providing timely and accurate distribution of materials. The Front Desk Associate assists incoming guests and acts as the first point of contact for visitors students faculty and staff and answers any questions they may have. The individual in this role is also responsible for answering phones transferring calls answering questions over the phone and taking messages.
REPRESENTATIVE RESPONSIBILITIES:
The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The day-to-day duties required of this position may vary.
Provide quality service to all individuals including employees students and guests
Serve as frontline resource to entire building
Answer phones for the purpose of screening calls transferring calls responding to inquiries and/or taking messages as well as e-mails
Assist staff with copying filing mail and data entry
Respond to inquiries from staff other educational institutions and the public for the purpose of providing information and/or direction
Support assigned administrative personnel for the purpose of providing assistance with their administrative functions
Qualifications
KNOWLEDGE AND COMPETENCIES:
Experience working with others preferably in customer service/office setting.
Ability to multi-task
Ability to maintain regular attendance and be punctual
Ability to interpret and communicate the policies procedures and services of the school
Ability to maintain moderately complex records and ensure their confidentiality
Ability to follow verbal and written instructions
Ability to work under pressure and meet deadlines
Ability to communicate courteously and tactfully with students teachers parents and the general public
EXPERIENCE EDUCATION CERTIFICATION:
High school diploma or GED
Experience with personal computers with emphasis of spreadsheets
Must be knowledgeable in MAC platforms and Microsoft Office Applications
Customer service experience needed
Flexible availability
Availability for nights and weekends a must
Employment Type
Part-Time
