Senior SAP Business Systems Consultant eWM

The position is part of the global SAP CC team with colleagues located in our headquarters in Stfa Switzerland North America and Asia. You will be able to contribute and help establish the location inWarsaw and further shape the international collaboration.
In the position of Business Systems Engineer with focus on newly implemented SAP HANA modules you will be responsible for Maintenance / support of Sonova AGs business systems including the processing of Incidents and Service Requests and support for system operation.

Your tasks:

• Lead emergency issues resolution process - including professional communication to Sonova senior Business Leaders
• Realization of Service Requests (standard changes or service activities within the agreed scope of employee rights - the area of changes characterized by low risk)
• Creating analyzing and solving problems under defined terms of service (SLAs)
• Carrying out support projects (EHP Archiving technology upgrades etc.)
• Managing the escalation process (Project Issues CRs Incidents or Service Requests)
• Problem solving / level 2.3 support root case analysis and issue bundling
• Collaboration with other IT teams (internal and external) supporting Sonova AG to solve problems.
• Reviewing the existing IT solutions in terms of possible improvements continuous expansion of knowledge in the field of new technologies
• Ensuring the implementation of system solutions and maintaining systems in accordance with the GRC requirements and the policy / rules in force at Sonova (e.g. Authoriz. GxP etc.)
• Supporting the activities of auditors and controllers (e.g. Auditor TV FDA etc.)
• Planning Identification and implementation of Regression Testing as part of maintenance projects
• Supporting the training of system users and solving sudden problems in the process of taking over projects from the implementation department through the support department
• Participation as an advisor in the recruitment of employees

Your profile:

• Degree in IT engineering (Master Bachelor or equivalent)
• 5 years of experience in business processes in SAP including min. 3years in SAP 4/HANA: specifically eWM/TM and GTS modules
• ITIL Experience - mainly around: Incident problem change escalation management
• Experience in implementing multiple business process changes in SAP & other Business Systems
• Familiar with SAP Standard Functionalities and Custom Development procedures
• Experience in organizational change / process change and how to manage transformations
• Experience with the Agile/DSDM project methodology will be an asset
• Customer focus and strong team player ability to be flexible and self-motivated
• Able to speak Business language while talking IT topics
• Excellent spoken English skills
• Willingness to travel up to 5-10% of time

We can offer you a new challenge with interesting tasks and much more including an open corporate culture flat hierarchies support for further training and development opportunities to take on responsibility attractive employment conditions and flexible working time models in various roles.

Agnieszka Baka Talent Acquisition Manager is looking forward to receiving your complete application via our online job application platform.
For this vacancy only direct applications will be considered.