CX Analytic Specialist
CX Analytic Specialist
Posted on :
12-06-2025
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1 Vacancy
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Job Description
Description
Responsibilities
Qualifications
- Manage and execute regular reporting on Customer Experience metrics and key performance indicators (KPIs).
- Analyze data from third-party benchmarking reports such as BCX to compare our performance against industry standards and identify areas for competitive advantage.
- Translate complex data and analytical findings into clear concise and compelling reports and presentations for various stakeholders across the business (e.g. Leadership Sales Marketing Product).
- Monitor CX trends and identify opportunities for deeper analysis or new measurement approaches.
- Identify opportunities and implement solutions to drive efficiency and automation in CX reporting and data analysis processes leveraging appropriate tools (e.g. Qliksense PowerBI).
- Ensure data integrity and accuracy in all reporting and analysis.
Responsibilities
(Please refer to JD above)
Qualifications
- 5 years proven experience in analyzing customer data survey results or CX/business metrics.
- Strong analytical and problem-solving skills with the ability to interpret complex data sets and draw meaningful conclusions.
- Proficiency in data analysis and reporting tools including Excel Qliksense and PowerBI. SQL experience also beneficial.
- Experience with specific CX platforms/survey tools (e.g. Medallia) also considered beneficial.
- Excellent communication and presentation skills with the ability to explain technical findings to non-technical audiences.
- Ability to work independently and manage multiple reporting cycles and projects simultaneously.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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