Coordinator of the Early Intervention Program & Student Success Coach

The Coordinator of the Early Intervention Program (EIP) and Student Success Coach is a part of the professional staff that supports student success and retention. Specifically this individual supports specific student populations while managing alerts in Navigate and leading the Student Persistence Team. As a Student Success Coach the person in this position will assist students whose struggles are identified through alerts and cases in Navigate or simple communications with staff and faculty. All the components of this position require this role to be on-campus and in close collaboration and effective communications with faculty staff students and offices across campus.

At Westminster College we believe in immersive and enriching experiences that inspire creative thinking and problem solving. We believe in creating opportunities for several different paths to success over a lifetime and the potential to make an impact from wherever you are. For our students we do this by providing real-world hands-on learning opportunities small class sizes and talented professors dedicated to the individual. Our employees often remark that our tight-knit community creates an atmosphere fostering campus involvement that adapts to all interests. As a result Westminster continues to be recognized for its excellence in higher education as one of the best small liberal arts colleges in the Midwest.

Essential Functions:

Student Success Coach

The person in this role will articulate and adopt a coaching / mentoring model aligned with the needs of student populations they serve in the areas of learning and studying skills motivation development of a growth mindset time management life-work balance etc. They must be non-judgmental and passionate about making a difference in their students lives and guiding them to success. A general belief in human ability to grow change and improve will allow them to effectively support the students regardless of their background.

• Evaluate student learning preferences skills deficiencies and goals; identify appropriate learning resources for them to use and facilitate their use of these resources through effective referrals
• Use different approaches (for example appreciative advising) to help students identify their weakness and strengths become goal-oriented achieve self-efficacy and build resilience
• Direct the students to engage with faculty in any area where they require extensive academic support
• Monitor student academic progress by communicating effectively with each student and intervene as necessary to assist those students having difficulties
• Direct students to set career goals and use career planning resources and services
• Use effective methods to help students develop accountability for their decisions and an understanding of how those decisions impact their success
• Provide students with practical advice on creating a lifestyle that facilitates their success and building a supportive personal environment
• Encourage students to engage in campus activities organizations or types of experiential learning that will help them feel connected and inspired to explore opportunities around them

Coordinator of the Early Intervention Program (EIP)

The EIP Coordinator manages the early alert system and interventions with the goal to assist students who struggle academically for different reasons. Through a combination of coaching and proactive advising the person in this position helps Westminster students with developing academic survival skills and finding a balance between studying and other aspects of their lives (see above).

• Manage the alert / case function in Navigate to identify students at risk for attrition as well as track and process concerns
• Follow up with students faculty and staff until the issues are solved and the cases can be closed
• Maintain confidential documentation of action plans
• Prepare and lead meetings with the Student Persistence Team and coordinate efforts with the Student Success and Retention team in order to maximize the impact of the interventions
• Conduct student success meetings with at-risk students and make recommendations for academic review boards
• Attend weekly meetings with the supervisor to develop strategies for the success of the program and a student persistence framework that is cohesive theoretically sound and applicable to real life situations
• Contribute to developing and updating campus policies procedures and documentation to improve workflow which includes early alerts concussion protocol campus withdrawals and non-returning student process
• Manage exit interviews and make appropriate campus referrals as needed. Carefully track and report withdrawal and non-returning student data
• Monitor EdSights data intervene as needed and work with EdSights partners on maintaining the information up to date
• Work closely with the supervisor to develop methods of assessment and improvement plans for the Early Intervention Plan as needed
• Work closely with the Coordinator of Integrated Student Success Technology to learn how to use intensively all the appropriate features of Navigate including reports and to set up communication campaigns as needed
• Other duties as assigned

Job Requirements:

Education: Masters Degree

Experience: 1-3 years of experience in student services student support or student counseling required. 3 years of experience with academic advising student support or counseling is preferred. Knowledge of educational theory and principles and experience in practical application of counseling techniques in a college advising environment is preferred.

Skills:

• Strong ability to learn fast analyze apply and explain information about departmental and college courses and majors/policies procedures and requirements
• Demonstrated skills in judgment and decision-making problem solving and in assisting students develop these skills as well
• Strong ability in reasoning and developing original ideas to solve problems
• Skills and abilities in conflict resolution exercising sound judgement tact cultural sensitivity and diplomacy
• Ability to identify and develop appropriate strategies in relation to specific student populations and meet the needs of various groups and individuals
• Excellent written and verbal communication skills including active listening
• Proven tact and diplomacy in working with diverse populations including parents students faculty campus administrators and the public
• Ability to learn and use proficiently office computer technology (including internet technology and web-based systems) and campus administrative computing systems and the ability to update and maintain those skills as required
• Proven ability to multi-task. Skill in organizing work and prioritizing tasks to meet deadlines
• Ability to take appropriate initiative work independently and exercise professional judgment
• Demonstrated referral and liaison skills and recognition and maintenance of confidentiality. Ability to maintain strict confidentiality

Benefits:

• Medical dental and vision options
• Health Savings Account and/or Flex Spending Account
• Supplemental options: Short-term disability Hospitalization Accident and Critical Illness
• Stand-alone EAP program
• Life AD&D and long-term disability
• Retirement 403(b) plan
• Tuition remission or exchange programs
• Sick and Vacation time
• Paid Holidays (15 each year)

Westminster College encourages and gives full consideration to all applicants for admission financial aid and employment. The College is committed to creating a diverse environment and is proud to be an equal opportunity employer. The College does not discriminate in access to treatment of or employment in its programs and activities on the basis of race color age religion sex gender sexual orientation gender identity or expression national or ethnic origin citizenship veteran status marital status disability or genetic information.

Inquiries about compliance with this prohibition should be directed to:

Associate Vice President & Chief HR Officer/Title IX Coordinator

501 Westminster Ave Washington West 2nd floor

Fulton MO 65251